WTW Customer Service Representative (CSR) interview questions

I had 2 interviews and was offered a job. The paperwork never came from HR like she said it would, and when I inquired about it, I was told I didn’t qualify for the job due to my state of residence. How do you take someone through 2 interviews, hire them, and then tell them “Actually, no, you can’t work here because of where you live” Ridiculous and aggravating.

Very easy and streamlined. Nothing about it was hard I had a great experience with the interviewer Herman from benefits via Willis towers Watson. Herman made my experience very easy and streamlined and nothing about it was hard I liked all the questions and they were easy to answer and I felt like I was already at home