Verizon interview questions

Extensive "behavioral" interview. They ask questions that require you to provide an example (of a time when...), what you did (or how you reacted), and the outcome. Prepare a lot of great examples of times when you overcame objections, dealt with difficult people, were given a project you were the 'leader' of, and the like. They absolutely do not want generalizations, like, "what I like to do when someone objects to a service I am offering is.." but rather, "I had a customer that said they did not want to spend any more money than what it was going to cost for x item..(example of a time..). I realized that I failed to provide a great enough value, and this gentleman happened to work at x company, and explained to him how much time it would save him to get this as well (what you did to overcome it), he decided to get it. I made the company a little bit more money and got more money toward my sales quota (the outcome)!