Easy standard questions about your suitability to the role and then a few role plays and admin tasks. Describe a time you have dealt with conflict. Why do you want to work in customer service. That sort of thing.
I applied online. The process took 1 week. I interviewed at Santander (Poznań, Greater Poland) in Jun 2020
Interview
Quick interview with general questions about your personality. No customer role play. It did not include any questions about the job. All my questions were answered and received feedback 2 days later.
I applied online. The process took 2 weeks. I interviewed at Santander (Milton Keynes, England) in Feb 2020
Interview
The interview process was thorough, a 4 stage interview with many levels of staff. It was fairly testing and conducted well but perhaps too much for the role itself in my opinion