Santander Customer Service Representative interview questions

telephone interview and face to face interview. introduction to the company presentation, role play and a short formal interview with the manager.( few competency based questions and always ask questions when they ask you have you got any questions)

After submitting the application, you are to complete an online assessment, which examines your numerical and verbal reasoning. After successfully completing this stage, you will then be invited to a scheduled telephone interview. The main part of the telephone interview will be answering 3 competency questions. The final stage of the interview process, will involve you to attend an interview at Santander. This involved 3 stages, which consists of: a small numerical test, role-play and then finally a 1-1 interview that involves a different 3 competency questions. After completion, you will be sent home and receive a reply the next day with some feedback.