I applied online. The process took 2 weeks. I interviewed at Santander (Glasgow, Escocia)
Interview
Group session with two short tests. One test on scenarios and one test on number recognition. Within group give short presentation on a banking scenarios customer based. Following this one short competency interview one to one basis, giving examples of good customer service and bad customer service.
Interview questions [1]
Question 1
Give me an example of a time when you delivered good customer service?
I applied online. The process took 1 week. I interviewed at Santander (Glasgow, Escocia)
Interview
Online tests followed by telephone interview and assessment day. telephone interview and face to face interview on the day were very similar. Also a role play assessment which is used to show empathy and tone. Very straight forward process with accommodating managers through the process.
Interview questions [1]
Question 1
Describe a time you had to overcome difficulty within the workplace.
I applied online. I interviewed at Santander (Bootle, Merseyside, North West England, England) in Jul 2016
Interview
Extensive, seemed excessive for the job. They asked us about pre-booked holidays, these were noted down, but when it came to actually getting the time off they did not honour the promise.
Interview questions [1]
Question 1
Describe an experience of conflict
Describe customer service situations you have been in .
Telephone role play of a customer service situation