Old Navy interview questions

I went to a college fair and met a store manager who encouraged me to apply..... so I did. I got a call 2 weeks later to sched. a pre screen which went well......... then a month went by without hearing anything until I had an interview with the DM. Interview with another store manager was hard due to the fact that she kept role playing different situations trying to see how I handle it. I was unassigned until I was placed in a store.

You will have an initial interview with the training and hiring manager, which if you pass that round you will be referee to the store manager for a second interview. The questions are basically about different situations that may arise with customers, and what do you do and how do you react to those situations. For example how do you handle a difficult customer or what do you do if you see someone stealing.