I applied online. I interviewed at Agoda (Kuala Lumpur) in Dec 2020
Interview
1. Cv drop
2. Scenario email written test
3. Phone call interview
4. Final video call interview
It took a month from step 1 to 4 bc this position isnt immediate hiring. Still awaiting for my interview result. Hopefully I did it?
Interview questions [1]
Question 1
Tell me abt urself
Give me a situation when u handled a difficult or fussy customer
How do u deal with bad days at work
Resume contents
Do u think customers are always right
I applied online. I interviewed at Agoda (Kuala Lumpur) in Apr 2019
Interview
The interviewer was easy to talk to . It went pretty well and the questions were basically about previous work experience .they gave me information about the salary and benefits.
I applied online. I interviewed at Agoda (Budapest) in Jun 2020
Interview
The first interview was held in both required languages, the written assessment contains 2 tasks that you should answer in 60 min, the second interview is with the Team Manager.
Interview questions [1]
Question 1
Tell me a difficult situation you had to resolve and how you did it?
Five qualities that a customer service representative should have?