Agoda Customer Service Representative (CSR) interview questions

1. What you know about Agoda 2. What is Agoda Cs 3. What Are type of call we receive 4. Share your last job experience & job scope 5. Share the scenario of disputive case that settle in past job 6. How to handle angry customer 7. Why you want to work with Agoda 8. What make you interested to apply job in Agoda 9. What you will do if customer demand for manager to attend call since customer didnt satisfied with our compensation offer 10. Tell me about your self 11. Any question to ask