Overview
RingCentral is a leader in cloud communications, collaboration, and contact center solutions. The company’s modern cloud communications platform delivers team messaging, video, and phone capabilities, all in a single unified solution. RingCentral empowers modern, mobile and distributed workforces to Work from Anywhere, communicate, collaborate, and connect via any mode, any device, and any location.
Challenges
- Missing out on a wealth of insight because minimal sentiment analysis of Glassdoor reviews was conducted.
- Lack of monitoring reviews meant their employer brand was impacted before responding proactively.
Solutions
- Analyze sentiment by job function and over time and pinpoint the why and where behind spikes.
- Compare sentiment against competitors to identify opportunity areas for improvement.
“Overall, Review Intelligence™ is great! There’s so much information and I don’t have to sift through everything to find the insights I need.”
Stephen Stewart
Talent Branding Director
