eBay reviews

3.9

73% would recommend to a friend

(5,651 total reviews)
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Jamie Iannone

79% approve of CEO

64% positive business outlook

eBay has an employee rating of 3.9 out of 5 stars, based on 5,651 company reviews on Glassdoor which indicates that most employees have a good working experience there. The eBay employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
May 17, 2018
Recommend
CEO approval
Business Outlook

Pros

Nice building, restaurant, coffee dock, some very nice people, good building and equipment

Cons

Customer service on eBay is a small dictatorship. There is so much bullying and micromanaging its ridiculous. One day they told us we change departments, weren't asked just informed! Another day few months later i changed department again, once again simply informed. Changed job twice and shift 4 times the span of 10 months, I was unlucky and locked in a shift where i have one weekend a month, fragmented days off, lots of lates....need to be on time but stay as late as necessary to finish taking calls when the US office is open and can relieve us from horrendous shift. Our day is constantly monitored, a person is appointed to make sure we don't take more than a couple of minutes to make sure we have taken complete ownership, replaced item, sent emails, make pleasant banter....We are expected to be the absolute best and treated extremely poorly which is very demotivating. Managers are bullies and if you are on their wrong side all roads are closed and HR refuses to be helpful and protecting them as always. The target raises at a rate of 7% per quarter and soon we will be expected to be simply perfect. Accidents, small mistakes are unforgivable and the whole of leadership is too busy or ignorant to assist and have a laugh at their endless meetings where they check and they recheck the numbers.

1.0
Jun 29, 2017
Recommend
CEO approval
Business Outlook

Pros

None. There is a gym. A overpriced canteen with the rudest staff I ever had the misfortune to meet. Inadequate car parking. If your not there for 8 am forget getting parked.

Cons

Where should I start.. The place is terrible. The department s have been ruined by the changes that have been forced onto the guys on the phones by Americans that don't have a clue. This used to be a fairly good place to work but the dept I'm in its gone so badly wrong in there. Its not even just in this dept m2m Concierge buy sell its the same story in all of them. The staff turnover is massive . All the calls are from irate and annoyed members giving out about ebays changes in policy which have badly impacted on them. I'm dealing with people every day who accounts are suspended for frankly ridiculous reasons. I've seen guys on my team so frustrated and annoyed from being abused on the phones and the useless unqualified TLs don't care. Progression is the same as all these type of places but more so at ebay. If your face doesn't fit your going no where so progression is not fair. One guy in here went for a interview where the TL in SRM dept for that team had already promised the jobs to two other people if they applied !!!. The company say they have your Interests and well being at heart. Absolutely not the case. The coaching for team mates is none existent at this stage and if you raise a concern say like about the unfair survey system which your pityful bonus is linked to all you get is an uneducated responce . they know team mates are getting bad surveys for implenting eBay policy this in turn then impacts on their progression and can even result in warnings and in dismissal. There is no work life balance at all in any shape or form. Shift work. bank holidays and weekends .. Forget them they are gone. The renumeration is not good at all when you take into account the hours and the fact you work bank holidays weekends and shifts up to 10Pm. Its safe to say if your an arrogant person you will fit in well here. If you want the life sucked out of you then come and work for eBay . if you have got any sense stay away. Seriously it really is this bad.

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eBay Response
8y
Thank you for taking the time to leave us a detailed review. We are sorry to hear of your negative experience, but we will be looking into this matter. Reviews like yours help us grow and move forward as a company. Thank you again for taking the time to voice your concerns.
1.0
Mar 16, 2021
Recommend
CEO approval
Business Outlook

Pros

some descent engineers who usually leave as soon as they get a job in faang

Cons

1. There is no career growth opportunities for people with technical background. Most of the science teams at the level of directors/VPs are led by non technical people. In my organization, the average time for non technical people to get promotion was around 1-2 years but for technical people was more than 3. 2. A large number of technical teams have non technical managers. Such managers have a hard time evaluating the quality of the work that their employees has accomplished. Instead, they rely on gut feelings and biases to give promotions 3. The performance review and calibration is so flawed that managers can easily game the system. No one checks the accuracy of performance reviews and managers can easily fabricate the evaluation forms and get employees fired 4. If your manager wants to give your position to his friend or just simply does not like you, there is no one at eBay (including HR) to stop that from happening. There are numerous times that HR assisted managers in creating a paper trail and getting employees fired 5. Although HR claims that they are interested in diversity and inclusion, they do not actually care about such issues. If you have issues related to that, HR puts you in the layoff list. 6. If the team culture is toxic and your manager does not care, there is no one at eBay who helps

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eBay Response
5y
Thank you for your feedback! We care about hearing more regarding your experience, so we'd invite you to share additional details with us so we can be of assistance. If you'd be willing to share more info, please email glassdoorfeedback@ebay.com.
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