eBay reviews

Where do I start....... When you first join eBay (like i was) you are excited to be part of such a big company and are blinded by the "opportunities" and "culture" of the place. The office itself is fairly vibrant, fast paced and exciting to a fresh victim just in the door. It wasnt until I had actually been offered a final interview that I found out that the job was just a call centre operative. They are very clever with how they word things and describe the job. At the end of the day, it is a call centre. After a couple of months and 7000 action plans with your coaches and team leaders that discuss your "journey of progression in the company" you will begin to realise just what a toxic and horrible work environment the place is. You are told to build a rapport with the buyers and sellers and to make it feel like a personalised service but then are pulled up on spending too long on calls with customers and should be dealing with the issue promptly and moving on to the next call. Micromanagement is not a strong enough word. Every second is scrutinised, at the time I was working there, there is literally a member of "leadership" who sits there all day staring at their laptops monitoring what every member of staff is doing every second of the day. Want or have to go to the toilet a few times a day? Be prepared to have to justify why you were away from your desk for 7 minutes combined throughout the day. Want to book time off for a holiday? Hahaha good luck with that, unless you are booking it well over 9 months in advance. Want Christmas or bank holidays off? It isquite literally a lottery where names are pulled out of a hat to see who has to work. They advertise the roles with words such as "quarterly bonuses", in the near 3 years i was at ebay, i received a quarterly bonus i believe 3 times? The bonuses are calculated by a department level and not by individual merit, you could be the perfect employee and the most productive employee in the company but because all the other kids in there are just there for a social club and dont do any work, you will receive the minimum bonus payout if you receive a bonus payout at all. In my personal experience, my own team leaders and coaches were honestly fantastic people who helped me in more ways than just professionally. That being said however the majority of all other upper management are beyond useless. They are supposed to be there to support you and offer help, but the second you have an irate customer on the phone looking to speak to management they all seem to magically disappear or be on their way to meetings, this then results in a formal complaint, which you are then pulled up on and asked to explain yourself. The shift work is horrendous, they blow hot air at you constantly with their concerns over finding a good work/life balance. You could one day be on an 8-4:30 shift, the next youre on a 12:30-21:00 and then back to a 8-4:30. Place is like a playground, it has its little cliques and groups and if you are not part of that group then you are completely overlooked and underappreciated whilst all the kids that have bought in to the cliques get away with murder because the management couldnt possibly treat one of "their crew" poorly. Constant changes to the sites functionality and costs are rolled out with little or no notice and you are expected to just roll with it and "turn customers negative comments in to positive growth opportunities". You are told that you are to be your customers go to person and take ownership of issues from start to finish and to deliver a 5X experience. In reality the buck is passed from one useless agent who doesnt want to be moaned at to another useless agent that isnt bothered doing the work . Customers have actually been banned or restricted from using eBay if they contact eBay too often because they have been fobbed off and issues have not been resolved. I could honestly go on and on and on about how negative the place is. Hard work is "rewarded" with a patronising pat on the back certificate that a 5 year old could make on clipart and sometimes a piece of branded merchandise (an ebay cup etc). I left eBay a few months ago as i just couldnt physichally or mentally deal with the place any more. When i informed the leadership of this, rather than see if there was anything that could be done, they just informed me that i was required to work my 4 weeks notice (i didnt, i walked out then and there). The second I walked out of those doors i felt liberated and havent given it a second thought until i decided to write this review. If you are taking a job in eBay, the first few months are pretty great but you will soon realise that you are just a number, they couldn't care less about your physical or mental health and I would seriously think twice.

I worked her for 6 years and the leadership here is the most toxic I have ever experienced in my life. The behaviors exhibited by team leads and managers are blatant HR violations, but they are allowed to get away with it because they have each others backs. If another leader did not go along with this way of thinking, they were targeted and attacked psychologically. Direct reports are looked at as nothing more than children who are not given a right to opinion or any freedom of expression. As a team lead, I have heard numerous times where leaders bad mouth the people they are supposed to be leading, talk down to them in meetings, and black ball them from promoting within because they (the leader) did not like them. Managers are clearly aware of what is going on, but they fall into the same toxic mindset of "protecting their own" because it's easier to hire an entry level agent than hire another leader. There is no system of checks and balances with leadership which allows them to continue to abuse their power and position. Corporate tries to let people know that they can call HR, but the team leads and managers make people feel as if they will be fired or blackballed for doing so, so hardly anyone ever does. Each week, it felt like another person was going on a mental health leave and after talking to numerous people, they all agreed that their leadership was a major contributing factor to their rapid mental decline. I have seen the brightest, warmest people turn cold and careless in a span of a few months and it completely shattered me. At one point in my life, I would rave to anyone who would listen about why I loved working here and was looked at by most employees as "the face of eBay Austin", but things quickly changed as this place continued to progress into a nightmare that got worse each day. The people who are supposed to lead by example and foster growth have dragged this company down to a level I never thought imaginable.