eBay reviews

1. Upper management doesn't listen to any advice 2. Upper management makes stupid changes without thoroughly thinking it though 3. Work environment is too metric based. Case in point, there is a program that tells you when you need to take your lunch or break and if you don't do it at the time specified, you are deducted points. 2 min or 5 min over, it doesn't matter 4. Work life balance, if you do good, you get a good shift. Don't meet metrics once before shift bid is up, don't expect to get a good shift. Someone I know that use to work there got moved to late afternoon start from early mornings. Even though he said it conflicted with school, they still wouldn't budge. 5. Sick days, we don't get sick days. Sick one day, you get an occurrance. Get 5 - 7 occurrances and you can be terminated. 6. Can't take time off on the same day you request even though you have the banked hours. 7. Bugs. What can I say. There are bugs that have been open or known for a year and nothing is done. 8. Paypal and eBay customer service communication is the pits. Paypal issues get sent to eBay and vice versa on a daily basis with the offending rep saying "it's not a paypal issue" even though you are signed into paypal.com 9. Outsourced work. Sure, some company's outsource. When eBay started outsourcing, they said no jobs would be lost due to it. Well, jobs have been lost. 10. Outsourced workers (India and Phillipines) have a decent understanding of eBay issues. However, support for them has been removed last month. They now rely on this thing called "knowledge base". Good luck with that and helping a customer out with an unique issue. It's not always cookies and cache... 11. Closure or outsource of several key departments. Image services, account closures, Account security, Internal helpline support, etc just to name a few have been closed down or outsourced. With the closure of a department, you rarely have a chance to say where you want to go in the company. They just stick it to you and if you don't like it, they don't care if you leave. (ie: helpline going from a specialist position you had to apply for and being moved to a topbuyer entry position that ebay hired off the street) 12. The lying. Ask upper management something and even though they know the answer, it's either beat around the bush until you give up or they are not heard from again.

This is where it becomes interesting, when you start everyone is buzzing this feels like the best place ever you are already planning your sabbatical.. then you slowly get your life sucked out of you by this corporation. It all starts with time off, god forbid you need to plan something holidays sit in pending sometimes even if you give a few months notice, people work to be given holiday time off not to be told you need to get a shift swap because you are working on a weekend or you are on a late shift its all down to their bad planning and lack of staff. We get punished that the fact they cant have appropriate staff numbers we cant get time off or plan anything. Then while we are short staffed they start sacking people by just bringing them into a room and telling them they are being let go and then escorted out of the building without even getting to say goodbye to the people you have worked closely with. Expected to be logged into all systems without pay and then if you are late logging in its then this big massive issue sometimes even if the computer you sat at was faulty because nobody ever has a set seat. The list could go on, half the managers are bullies and have favorite staff that get away with everything. If you loved being in school this is the job for you, because all this dublin office does is gossip and you are managed down to the very second should you go over your unpaid break for the day which is used for toilet breaks or to get water you have to email them to say why you were over your breaks. While out sick you are bullied by managers and hr about your sickness while awaiting doctor results not knowing what is wrong they dont care at all. Also never expect bonus either you are based on surveys and while implementing their policies which are completely unfair a bad survey cannot be contested even though you are just doing your job while getting screamed at by customers you sit there and take the abuse and then get told you arent getting bonus The shift rotation is terrible 1 full weekend off a month. Let people live there lives and dont treat us like we are school kids. Im happy that I left my job it had great potential but is being ruined by higher management some of them that simply dont have a clue they wouldnt last an hour on the phones trying to reason with unhappy customers. Normally I would never go ahead and leave a review but it has been brought to my attention about others leaving disgruntled reviews and I was in shock to find out that i wasnt the only one going through this. The department is a poison. Also if they want you to go to a different department they make you go regardless of what you ask your requests will go on deaf ears and be told it cant be facilitated even if its something small like to be on the same shifts as a person for travel purposes.