ZoomInfo reviews

3.8

73% would recommend to a friend

(2,189 total reviews)
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Henry Schuck

78% approve of CEO

65% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,189 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Aug 3, 2025

Unstable, unclear vision

Recommend
CEO approval
Business Outlook

Pros

Some brand recognition, tech pay, and pockets of good people, workers.

Cons

Unfortunately, the negatives outweigh the positives: Excessive Layoffs & Instability: Endured 7 rounds of reorgs/layoffs before being impacted. Constant churn eroded trust and morale. Slow, Top-Down Leadership: Decisions are centralized, collaboration is lacking, and innovation lags behind competitors (especially in sales tech). Output quality suffers as a result. Weak Product Design Autonomy: No independent design leadership—org structure stifles creativity and slows iteration. Eroded Culture: Once-strong team culture declined after layoffs removed key cultural influencers, leadership seriously lacking in this dept. Geographic Challenges: Design team is split 38% US / 60% Israel / 2% India (previously more Israel-based), creating collaboration hurdles. Poor Stock Performance: Share price reflects broader struggles with execution and market competition.

1.0
Aug 2, 2025
Recommend
CEO approval
Business Outlook

Pros

The brand is widely recognized.

Cons

Wildly unethical leadership. Also incompetent -- and there is so much 'software bro' hubris it won't accept accept reality and do what's best for clients and employees. Many/most employees are scared for their jobs. And the hype is off the charts -- reps are compelled to promote new capabilities that are half-baked and the company doesn't use itself.

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ZoomInfo Response
10mo
Your feedback is important to us, and we take concerns about leadership and culture seriously. We're continuously investing in leadership development and fostering an environment where open dialogue and diverse perspectives drive better outcomes for all of us. While we understand you've moved on from ZoomInfo, we'd welcome the opportunity to learn more about your experience to help us improve—please feel free to reach out to me directly if you're open to sharing additional feedback. --Julie Cavanaugh, VP of Account Management
Viewing 256 - 258 of 2,189 Reviews

Glassdoor has 2,237 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.