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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      3.8

      73% would recommend to a friend

      (2,189 total reviews)
      avatar

      Henry Schuck

      77% approve of CEO

      64% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.8

      Career opportunities

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.7

      Compensation and benefits

      3.6

      Senior management

      ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,189 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Dec 1, 2021

      Sales centric company where CS role is only about "hitting your number"

      Mid-market customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best in class product which means mostly happy customers. Tech stack is amazing, so many ways to streamline your job and make things faster & easier. If you can ignore the turmoil of account changes, people constantly churning, fire drills to drop everything you are doing and build renewal reports for sales managers, then the job has the potentially to be OK - predictable and oriented around activity and outreach to book meetings with customers. less about relationship building that other CS roles since account loads are so high

      Cons

      - management only cares about numbers and hitting your monthly metrics. - accounts are constantly re-assigned with little to no notice which makes it difficult to get ahead with scheduling meetings for future months. - everything is tracked and all calls and activities recored & monitored (a bit big brother-ish) - pay is OK. in some cases, team members were promoted to other teams without a pay increase - with the amazing tech stack comes the expectation to work a bit robotically, all about numbers and activity, can feel like a sales role at times. - bro-like sales culture, all about "crushing". this might not bother some people, but was not for me. - when hired i was told i would have an account load of about ~130 accounts, but throughout my time had an unmanageable load of ~200 accounts, with no breaks for hitting monthly metrics, which directly correlated to monthly bonus payments.

      avatar
      ZoomInfo Response
      4y
      Thank you for taking a moment to share your experience as a CSM with ZoomInfo. Having been with the company for a little over five years, I have seen our Customer Experience organization grow and mature a lot, thanks in large part to our superb team of customer experience professionals. Another big factor in our success has been our ability to make data-backed decisions to grow our business. That’s why we track our metrics so closely – not to be big brother, but to make sure we’re getting 1% better every day. Our diligence has certainly paid off. We are proud of our rapidly growing customer base, and we are constantly focused on how to best align our talent to care for our customers – and keep them happy, as you pointed out! I’m sorry that this led to a less than ideal experience for you. It sounds like you really enjoyed building relationships with the customers, which is fantastic and will no doubt continue to serve you well. I wish you all the best! – Jenny Campbell, ZoomInfo VP of Customer Experience
      3.0
      Aug 30, 2021

      Churn and burn

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Incredible place to learn, you will get many many opportunities to sell and learn

      Cons

      They do not care about you at all. Everyone is a number and they will replace you at the drop of a hat

      avatar
      ZoomInfo Response
      4y
      Thank you for taking the time to leave your feedback. We’re disappointed you do not feel as though we value our colleagues- We care greatly about our colleagues and understand we would be nothing without them. At ZoomInfo, we understand that our people are our most valuable asset. With this in mind, we offer an array of different tools and resources designed for our colleagues to help ensure they feel valued and respected. We also have specific training and learning resources for people-managers to help ensure they deliver a great employment experience to their direct reports. If you have any other feedback, please contact hrfeedback@zoominfo.com. -The ZoomInfo Employee Experience Team
      2.0
      Aug 19, 2021

      ZI

      Enterprise sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great technology and growing quickly

      Cons

      Terrible culture and old school approach

      Viewing 238 - 240 of 2,189 Reviews
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      Glassdoor has 2,237 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.