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      ZoomInfo

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      ZoomInfo reviews

      Sales centric company where CS role is only about "hitting your number" - Mid-Market Customer Success Manager ZoomInfo Employee Review

      2.0
      Dec 1, 2021
      Mid-market customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best in class product which means mostly happy customers. Tech stack is amazing, so many ways to streamline your job and make things faster & easier. If you can ignore the turmoil of account changes, people constantly churning, fire drills to drop everything you are doing and build renewal reports for sales managers, then the job has the potentially to be OK - predictable and oriented around activity and outreach to book meetings with customers. less about relationship building that other CS roles since account loads are so high

      Cons

      - management only cares about numbers and hitting your monthly metrics. - accounts are constantly re-assigned with little to no notice which makes it difficult to get ahead with scheduling meetings for future months. - everything is tracked and all calls and activities recored & monitored (a bit big brother-ish) - pay is OK. in some cases, team members were promoted to other teams without a pay increase - with the amazing tech stack comes the expectation to work a bit robotically, all about numbers and activity, can feel like a sales role at times. - bro-like sales culture, all about "crushing". this might not bother some people, but was not for me. - when hired i was told i would have an account load of about ~130 accounts, but throughout my time had an unmanageable load of ~200 accounts, with no breaks for hitting monthly metrics, which directly correlated to monthly bonus payments.

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      ZoomInfo Response
      4y
      Thank you for taking a moment to share your experience as a CSM with ZoomInfo. Having been with the company for a little over five years, I have seen our Customer Experience organization grow and mature a lot, thanks in large part to our superb team of customer experience professionals. Another big factor in our success has been our ability to make data-backed decisions to grow our business. That’s why we track our metrics so closely – not to be big brother, but to make sure we’re getting 1% better every day. Our diligence has certainly paid off. We are proud of our rapidly growing customer base, and we are constantly focused on how to best align our talent to care for our customers – and keep them happy, as you pointed out! I’m sorry that this led to a less than ideal experience for you. It sounds like you really enjoyed building relationships with the customers, which is fantastic and will no doubt continue to serve you well. I wish you all the best! – Jenny Campbell, ZoomInfo VP of Customer Experience

      Explore other reviews about ZoomInfo

      5.0
      Jun 17, 2026
      Operations manager
      Recommend
      CEO approval
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      Pros

      Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

      Cons

      Difficult macro environment for the company and industry

      3.0
      Jun 18, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, good benefits and great office.

      Cons

      Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

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