ZoomInfo reviews

3.8

73% would recommend to a friend

(2,191 total reviews)
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Henry Schuck

77% approve of CEO

64% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,191 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Oct 30, 2019

Look elsewhere

Recommend
CEO approval
Business Outlook

Pros

Nice facilities Free peloton bikes, workout classes Unlimited PTO (for now) Useful product for what it is Henry Schuck (CEO) seems like a good guy who is trying his best to launch a good product after merging Some great sales people

Cons

Commute is horrible. Gossipy, cliquey environment.. overall horrible culture. The lack of professionalism in upper management is astounding. HR has ignored requests for information more times that I can count, and unless your boss has decided to like you, forget trying to have a relationship with them. No one seems to know what is going on.

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ZoomInfo Response
6y
Thank you for your feedback, we are always looking for ways we can improve. We will continue to strive towards doing our best to provide an exceptional employee experience and we thank you for the time you spent with us.
2.0
Oct 28, 2019
Recommend
CEO approval
Business Outlook

Pros

I am not writing this post lightly, as it is likely an outlier from the rather significant count of positive reviews here on the company page. The reality is, a lion's share of these reviews are "fished" for by the company HR team. On what seems a monthly basis there are email blasts to all growing teams to post positive reviews. It's how they keep the talent pipeline flowing. I am not a junior/entry level associate writing this. I came from behind the scenes, an architect for the critical business systems that fed the revenue generating teams. I built some of the most fundamental analytics tools available to the Sales and CS departments, and partnered with some of the brightest minds in the organization to revolutionize the company's understanding of intelligence and predictive strategy. DiscoverOrg has significant funding. As a result, they have copious capital to funnel towards tech stack development. They have access too Snowflake, Salesforce, Marketo, Looker, Tableau, Outreach, and more. It's a top notch tech stack that will build the experience and credentials of any Sales/CS employee's resume. From a partnership perspective, this company has a wealth of talent at its fingertips. It's this collaborative environment that fosters knowledge sharing, fast paced project completions and lasting friendships. I always knew that at the contributor level, there were people that could get work done, and were very, very competent. The product is phenomenal. The reality is, prior to 2019, DiscoverOrg's development team was arguably one of the most overworked, underappreciated teams I collaborated with. Your immediate colleagues, the support teams, they all care about your success. In the trenches, you're all in it together, and your success is their success. If you're a sales rep, a CSM, or in tech support you can rely on your neighbor to give you a helping hand. That's because they all know that the best way to get something done right is learn from those who have done it before, no reason to re-invent the wheel. More on that later.

Cons

I would be doing this review a disservice if I did not comment on the negatives of this firm. Work/life balance is absolutely frowned upon. The grind mentality is perpetuated throughout the firm as a mantra. This is coupled with a lack of outside experience on the part of senior management that creates an environment that encourages ineffective and laborious work. As a whole, the company is very much under the pretense of "measure once, cut once." As someone who worked upwards of 70 hour weeks regularly, I can promise that this level of commitment to the firm is not rewarded, nor appreciated. It is simply expected. Once that work week changes due to eventual needs for work/life balance, expect to be shamed. For a firm with a wealth of technology at its fingertips, the inexperience of many senior managers has led to a dependence on outdated policies and procedures. There’s software for compensation planning, record reconciliation, and budget planning. It’s not always Excel. Nepotism is rampant. Even one of the senior most leadership executives referred to the company as a "family company." Every firm has favoritism issues, but this one blatantly flaunts it. There is a club, and being part of it has nothing to do with meritocracy. Tenure does not equate to experience. Tenure does not equate to subject matter expertise. Growth opportunities are few and far between. This is due to not only a significant unwillingness to invest in employees, but a great degree of nepotism throughout the firm. Do not come to DiscoverOrg expecting career growth. It is a stepping stone. There can be some lateral moves, but this is often without compensation changes, or flexible incentive structures. It is also the only firm I have worked for that abhorred the idea of conferences. Conferences are for sales representatives, and purely to sell. Thought leaders in sales, marketing, and operations share cutting edge theories and strategies at conferences like TOPO, Dreamforce, and SiriusDecisions. Why is there such an aversion to sending employees to these training opportunities? This company has ethically concerning behavior. HR violations are plenty. Anyone with a few years of work experience knows that HR teams protect the firm, first and foremost. But, they do this by protecting the employees. This HR team is definitely not doing that. If they were, some of those senior managers would not still be there. That is all I will say on that. The grind mentality and the nepotism are unfortunately intertwined with the very real career inexperience in the leadership team. For many of the most senior employees, DiscoverOrg is their first job out of college. Once upon a time it was a start-up. But, like every start-up that survives long enough there needs to be a pivot into maturity. This could be happening with the Zoominfo acquisition and rebranding, especially if their leadership team becomes the more dominant strategic force. Occasionally they hire outside experts, true top talent. However, after just over a year these professionals leave. Why? It's due to the insular echo chamber nature of decision making. DiscoverOrg lucks its way into best practices, rather than plans for them strategically. However, if presented with a best practice, there is an unwillingness to pivot, as "DiscoverOrg knows best." The entire leadership team acted the role of leaders in the tech space, but when it came to listening to some of the most brilliant minds in data and software architecture it always seemed the lawyers knew best. Do not buy into the equity conversation. DiscoverOrg's first approach to keeping valued employees who find new opportunities is to "promise future growth." They will keep the conversation vague, literally talking about the company's revenue growth rather than the individual. The next play is to offer equity. Equity is has been dangled over more colleagues than I can count. It's all on the promise of a future payout. It's unlikely that the firm is going to go public. Do not plan your life around that equity payout.

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ZoomInfo Response
6y
Thank you for taking the time to write a review of your experience at DiscoverOrg. We appreciate your acknowledgment of our “phenomenal” product and “brightest minds” and could not agree more. We pride ourselves on hiring the most innovative and driven employees in the industry. Working for a company experiencing the extraordinary growth we are, can definitely be tough – and is not for everyone. Work/life balance is important, and we have accelerating our hiring to support that growth, last month alone we hired over 70 new employees. As we bring in new people across the business, we are proud of the fact that it allows us to promote many current employees into new opportunities with broader responsibility. Regarding DiscoverOrg being a “family company”, it is a family company in the sense that family doesn’t let family fail. We love that about this company. Personally speaking, from my very first day, I felt I had people rooting for me to succeed and helping me along my journey, just as a family would. I believe this is part of the reason candidates are attracted to ZoomInfo and it is embedded in our culture. And as part of our DiscoverOrg family, we wish you all the best in your new endeavors.
5.0
Oct 24, 2019
Recommend
CEO approval
Business Outlook

Pros

It's now ZoomInfo, but I started when it was DiscoverOrg. I gotta say my favorite part of working here is the culture. Every person here knows how to grind, and we're expected to. I'm incredibly fulfilled in my role and excited to be working for a company growing this fast. I moved around a few times before finding the position I fit best in (worked as a CDR, then Account Manager, and now a CSM), and it's seriously the best fit for me. I don't feel like my opinions need to be kept to myself, and the culture of the sales team is to ask as many questions as you can so we can all get better together. Never had a person respond to a question I've asked with anything other than a desire to help. Training is wonderful - even if you have never worked for a SaaS company, it's comprehensive and you know more than customers after the first 2 weeks.

Cons

The environment here can get negative, especially when it comes to big change. Because the company is growing quickly, we have a lot change - the comp plan was restructured mid-year and a lot of people got angry about it. You have to be comfortable with not knowing everything sometimes - decisions can be made last-minute and don't have a ton of lead-in all the time.

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ZoomInfo Response
6y
The culture at DiscoverOrg/ZoomInfo is one of a kind. We're glad you're taking advantage of the great training we offer, and appreciate you sticking with us through our company's evolution. We look forward to sharing more successes in the future.
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Glassdoor has 2,239 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.