ZoomInfo reviews

3.8

73% would recommend to a friend

(2,189 total reviews)
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Henry Schuck

78% approve of CEO

65% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,189 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Aug 14, 2023
Recommend
CEO approval
Business Outlook

Pros

decent culture would be nice if we had some guidance

Cons

rat wheel you work hard and get canned fast

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ZoomInfo Response
2y
We appreciate the time to leave a review and to acknowledge our inclusive and welcoming environment with a strong collaboration ethos driven by our peers and colleagues. We are excited about all of the leadership momentum we're seeing in our business. We’re diving into the things that make reps successful when they get here. Good managers who provide feedback and coaching onboarding that is specifically targeted for them, and then systems and processes that make it easy for them to be successful.
1.0
Jun 2, 2023
Recommend
CEO approval
Business Outlook

Pros

- Good people within the account executive teams. - Above average basic salaries for an AE role. - Remote work.

Cons

Unfortunately I left my role at my previous company to join Zoominfo as I was lured in by the generous basic salary. The guy who hired me was fantastic, he was US based but worked UK hours but was incredibly knowledgeable and went above and beyond to bring me up to speed. He was eventually moved back to the US with a deserved promotion and this is where the experience went drastically down hill and has not improved for the last 4 or so months. The guy who is supposed to be the "VP of international" is far from an effective leader. He operates through fear and brings no value to the team or EMEA org. He visited the office and spent 95% of the time shouting at everyone, rather than offering value, jumping on calls, lending a hand on key deals. It truly is a toxic environment with him at the helm. Everyone at Zoominfo wants to succeed, he seems to think that no one wants to achieve, micro manages, sends emails out of hours that do nothing but invoke anxiety across the team. Across the board I know peers who are actively searching for new roles and other members of the team are signed off with stress. I would urge anyone who is potentially looking for a role at Zoominfo to re-consider. Whilst the basic is slightly higher than what you might expect elsewhere it is not worth this toxic environment. The commission structure is also poor, your OTE is not realistic as you only get paid when the customer pays you as an AE are expected to chase customers paying just to get to paid on the deals you sell. The leadership team need to realise that the product is also nowhere near where it needs to be for EMEA. The data is sub par and the price point is aligned with the US pricing scheme. This makes it particularly difficult with current market conditions. It feels very reactionary with the current leadership team in place, with very little thought to the mid-long term future of the EMEA org.

3.0
Apr 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, except for the ones who are friends with the CEO from college or law school and are just collecting money, or related to him or the COO. Pay and benefits are decent. Product is best in the market. I would give it one star, but I like my boss and my coworkers, and I like some of the members of the other teams who don't fall in the Nepo-employee category. Cool tech, and it is improving. The company has big potential and could easily be a $100b market cap business if it could only get out of its own way, fire the hangers-on, and bring in experienced, industry leading execs. We've made some moves over the last 12 months, but not enough.

Cons

Nepotism, Nepotism, Nepotism---We call it NepoInfo instead of ZoomInfo sometimes. "Chief Strategy Officer"--imaginary job, he sat next the CEO in law school which he constantly boasts about publicly and doesn't run anything, chased away and bulled several employees out in Product, chased away our HR partner who was awesome, complains about everyone. COO's family member works there--untouchable. And can't write about NepoInfo and not mention the in-law exec with no degree, the husbands/wives/all relationships and people who went to high school together in Vancouver and date, divorce, etc., each other. It's basically people who peaked in HS and they brought their 2001 homecoming afterparty with them. Lots of kids of parents with jobs, internships, etc. We did "not layoffs" layoffs in January. Of course, no Nepos were touched, no matter how little they do and how much they get paid. Execs who aren't Nepos rotate in and out ,mostly because the Nepos seem to feel threatened by competent and knowledgable people. It's only a matter of time before our new leaders like the CTO, CHRO, and CRO are fired and replaced with some Nepos. RSU awards were small this year, but every company seems to be doing that. RTO also not great, but not brutal. It's manageable but I wish we could have take more time going right back to 3 days.

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ZoomInfo Response
3y
Hey there, Chad Herring here, CHRO of ZoomInfo. It sounds like you've been on a roller coaster during your time at ZI, but you're still strapped in because you believe in what we're doing here – the products, the potential, and the people. I appreciate that you care enough about the organization that you penned down your thoughts. I'd love to talk about this live, but I understand that Glassdoor offers anonymity and that can feel more comfortable. So, I’ll do my best to respond to your concerns. Yes, it's true. We've got family ties and old-school colleagues sprinkled across ZI. With a team of nearly 4,000 people, it’s to be expected and it's also not unique to ZoomInfo. But, I can tell you this – no one got their job because they were the CEO's lab partner or because they play a mean game of golf. They're here because they've got the grit, the attitude, the skills, and the smarts, and they add something to the culture we care about. They keep their job because they perform and are good team members to others. Sometimes, we have to change team sizes. Some teams shrink while others grow to match our strategic priorities – just like what happened in January. And whenever we do have to decide to exit someone involuntarily, my team reviews and approves to make sure it's based on objective criteria. If you're up for it, I'm all ears for a chat or shoot me an email at chad.herring@zoominfo.com. Or, if you’d prefer anonymity, you can use an alias or ask a colleague to write the email for you. Remember, my door (and my inbox) is always open. - Chad Herring, ZoomInfo Chief Human Resources Officer
Viewing 181 - 183 of 2,189 Reviews

Glassdoor has 2,237 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.