ZoomInfo reviews

One of their slogan's is 'Hit Your Number'. This isn't only true for marketing to prospects, but it really is an internal moniker as well. As an employee here, you truly are just a number and you're nothing if you don't hit your number. I've never been in a more cold & unhuman-like environment in my life. There is no regard for you or your life outside of Zoominfo at all. Everyone is stressed and tired so no one has the energy to actually engage and establish a culture. ZoomInfo didn't really change their approach at all when COVID struck. Sure, we all worked remotely. But they didn't think of other ways & benefits that could help employees throughout this challenging, new-world. (I'm sure HR will say they introduced some new perks, but they were frivolous benefits and not properly communicated or adopted.) They actually pushed harder and demanded more. If you didn't keep up, they would fire you. After they fired someone, they didn't communicate it at all. People would just be gone and they'd act like nothing happened. It created this toxic and nerve-inducing environment that has everyone on edge. I worked there for 3+ years and grew in responsibilities and overachieved on my KPIs. Over the years, my manager promised me promotions and title changes. Quarter after quarter, nothing happened. "We just need to figure a few things out - it's coming soon." After I quit, they tried to counter and make things right. It was too late. The HR department has established clearer review cycles and developmental paths, but it is still ultra-confusing. They have merit, performance reviews & bonus structures that are all connected but also not connected at all? As a manager, I'd ask for clarity on these programs but HR would never give a clear-cut answer. It seemed like they were trying to keep it very confusing for people. I think it stems from the DO + ZI acquisition days where there were different pay structures & what not. Work life balance is extremely out of whack. I'd get an "urgent" request to meet on a Sunday. I'd meet for 2 hours and not even get a thank you or acknowledgement for joining on a non work day. It's a global company so essentially people are working 24/7 given time zone differences. There is no safeguards against this. I had Israeli counterparts working 18 hour days until 4AM. I felt so bad for them. I think all of these negatives stem from the fact that ZoomInfo is an organization lead by Sales Leaders. They are competitive and incentive-driven. While this leadership style works great for the Sales team, it doesn't translate to other teams. Sales is all about hustling and getting financially rewarded for that hustle. In sales, you can work an extra 3 hours to make 50 more calls which could lead to 2 more deals. That's not how non-sales teams work. Alright, it's time for me to get off my soapbox. But I've been dreaming of writing this review for years - that should tell you how terrible it was.