ZoomInfo reviews

3.8

74% would recommend to a friend

(2,183 total reviews)
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Henry Schuck

79% approve of CEO

67% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

You can earn a LOT if you work your socks off there. YOUR manager will be the best thing for you, an amazing mentor and your team are lovely.

Cons

Toxic. Zero promotions. They promise you the world and give you nothing. They cut your commission once they see you earn a lot. They will jeopardise moving you up and keep you in your role. Leave the moment you can.

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ZoomInfo Response
4mo
Thank you for sharing your experience and for recognizing your manager and team. We are sorry to hear you left feeling discouraged regarding growth opportunities. Internal mobility and career progression are core priorities for ZoomInfo, particularly within our SDR organization. Contrary to your experience, dozens of our SDRs are promoted to AE or AM every year. In fact, 20% of all ZoomInfo employees were promoted in 2025, including 600 people in our Sales organization. We will continue to invest in clear paths, transparent expectations, and fair compensation so high performers can grow their careers here. – Chad Herring, ZoomInfo CHRO
2.0
Jan 13, 2026
Recommend
CEO approval
Business Outlook

Pros

- Compensation and benefits are competitive. - Genuinely smart, innovative and hardworking people across the company. Your peers are often the best part of the job. - The product space has real potential, and the company has strong brand recognition.

Cons

- Chronic leadership instability. Senior leadership changes frequently, creating constant strategy shifts and organizational whiplash. Teams are repeatedly asked to pivot without clear rationale or follow-through. - A strong HiPPO culture and favoritism at the top. Decisions, promotions and influence are driven by title and proximity to the CEO rather than data, customer insight, or demonstrated competence. Advancement often rewards loyalty and agreement over critical thinking, encouraging “yes-man” behavior and internal politicking instead of impact. - Little accountability or retrospection. Initiatives launch based on instinct, then the company immediately moves on without measuring outcomes or learning from mistakes. - Teams are routinely under-resourced while expectations remain extremely high. Headcount is reduced, scope is not, and burnout is widespread. - Strategic functions are deprioritized or dismantled instead of strengthened. The complete elimination of the Product Marketing function is a particularly alarming example for a B2B SaaS company and will have long-term consequences for product clarity, go-to-market execution and customer alignment.

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ZoomInfo Response
4mo
Thank you for taking the time to share such detailed, thoughtful feedback and for recognizing the talent, brand, and product potential at ZoomInfo. Your comments about leadership stability, decision making, and prioritization are heard, and I will share them with the leadership team. Our aim is to always ensure our marketing teams are aligned and equipped with clear strategy, customer insight, and data to drive decision making. I'm sorry this was not your experience. Your feedback is appreciated, and I wish you all the best. – Tal Raz, ZoomInfo CMO
Viewing 121 - 123 of 2,183 Reviews

Glassdoor has 2,231 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.