ZoomInfo reviews

3.8

73% would recommend to a friend

(2,190 total reviews)
avatar

Henry Schuck

77% approve of CEO

64% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,190 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Apr 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Best product hands down in the market place. Great training materials and ways to self improve. Very smart people in the sales org who are extremely sharp and amazing at what they do.

Cons

You need to work 12+ hours a day to be successful here, weekends and holidays while you’re at it. If you’re willing and able to do that, you can crush it at Zoominfo. It’s a great place to start your sales career if you’re hungry and ambitious. With that being said, the reason you have to do that is due to the chaotic nature of how the sales org is aligned/compensated, no sales territory (it’s a free for all), and product offerings you’ll need to sell. This often leads to high pressure sales tactics, so be prepared for that. All of it is fixable IMO, just a matter if that actually happens. SDR’s are compensated on competed demos. That means they will book ANYTHING and everything they can….completely understandable on their end btw. However, that leads to very poor meeting quality for the AE team, nothing is qualified. Why are they even joining the call….? What problem are we solving for….? Often these prospects don’t even know…you NEED the right audience to sell this product. When that happens, Zoominfo is a slam dunk choice. Because the SDR’s are getting squeezed, you’re meeting with prospects that have no business or very little use case, IC’s only looking for a free trial, customers that are price driven and looking for a cheaper solution/cheaper quote (Zoominfo ain’t cheap and for good reason) or fraud attempts because nothing is vetted properly. You’ll need to prepare for each demo (failing to prepare is preparing to fail of course) and knowing your audience is key in order to make the most impact on the conversation. But that takes TIME. On top of that, more time is wasted running the demo that has little or no chance to move the needle or take a next step, due to all of the above. Some of these companies don’t even have outbound selling motions or a sales force…quantity over quality is not needed here, focus on the revenue, retention and upsell. If compensation for the SDR’s were paid out on revenue, this problem is almost completely eliminated. Prospecting is a key piece to the role, but so much time is wasted with these demos it makes it hard to source the revenue you’ll need to hit your number. Because there is no territory you’ll need to constantly scrub leads to see which ones you can work, that adds even more complexity to the process. Lastly, you’ll need to sell three different product offerings that are all amazing, but complex. They each need time to understand and grasp the selling motion, but because you’re being bounced all over the place your head will be spinning the entire time. Drinking water through a hose is a statement often said at Zoominfo, right now it’s more like a Fire Hose.

avatar
ZoomInfo Response
2y
Thank you for sharing your candid feedback about your experience at ZoomInfo. We recognize the importance of creating a supportive and structured environment where our team members can thrive. Efforts are underway to refine our sales processes, provide clearer territories, and optimize our product offerings to better meet the needs of our sales team and our customers. Thank you again for your contributions and for helping us identify areas for improvement.
3.0
Mar 21, 2024
Recommend
CEO approval
Business Outlook

Pros

There are a variety of opportunities to make more money Very structured selling program, they teach you valuable selling skills Lots of support around you- CSMs, IT is fast to help, Managers are responsive for the most part

Cons

Meritocracy Work/Life balance - you only make your OTE by working over Usually quota's are attainable, but during market lows and pandemic- didn't adjust Zero Culture

3.0
Dec 19, 2023
Recommend
CEO approval
Business Outlook

Pros

I feel like the people genuinely care about you and they take care of their employees.

Cons

As a SDR you have to hit 100 dials a day and they don’t care how you get them. I’m constantly calling disconnected numbers just to hit my quota because if I don’t do it then someone else will.

Viewing 355 - 357 of 2,190 Reviews

Glassdoor has 2,238 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.