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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

      3.8

      73% would recommend to a friend

      (2,190 total reviews)
      avatar

      Henry Schuck

      77% approve of CEO

      64% positive business outlook

      Ratings by demographic groups

      ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,190 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      2K reviews
      1.0
      Jul 5, 2023

      great product, horrible culture

      Customer service manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Product, that's it. Nothing else.

      Cons

      Its a shame how this company manages since they truly have a great product. Everyone is totally micromanaged here. Company was great before DO acquired ZI. As soon as DO took over, culture completely changed. Day one, CEO took away the game room (which is not a big deal), probably to save money and for the employees to constantly be working but that foreshadowed everything. It got to the point where Directors are reading your emails you are sending out to clients to touch base for a meeting. Writing feedback on the weekends so you get notified about it. So you're stressed on the weekends. All calls are also being listened into. "Coaching" is always negative even when your numbers are good and you're leading the team. The work you put in is never enough and you never felt appreciated. Or at least thats how they make you feel and when promotions come around the corner, they will bump you to the next tier with no bonus or even discussion for that matter. You will never be approached with a conversation about the "promotion". The "promotion" is essentially more work with no increase of pay. Or you have to fight them on more money and even that, its a tiny percent. Making no difference. "Unlimited" PTO is basically not a thing. I took 10 days off to go to Europe. First big trip I've been on since I've started working there 4 years ago. Upon my return I was told why did that time off get approved and not even asked once how my trip was but "I hope you prepared yourself for this month". Employees only stay until their shares get vested and then get the hell out of there. Company is a revolving door. They are consistently hiring and firing. Overall, it is a completely toxic company. Its a true shame.

      avatar
      ZoomInfo Response
      2y
      Thanks for spending the time to leave a review. We are sorry to hear that your experience was not a positive one. Our culture is fast-paced and yes it’s demanding but we are making great strides in our learning and developing offerings to ensure our employees thrive and can find a great work-life balance. Also, we offer targeted learning programs for our managers to continue to grow their skills in giving feedback and coaching. We are constantly evaluating the organization, ensuring that we have the right people in the right roles to drive our long-term growth and success. And while we have made difficult decisions regarding our reductions, we still continue hiring in key parts of the company, mainly in sales, while we look to drive efficiencies around the organization. Good luck in your next career endeavor!
      1.0
      Jun 26, 2023

      Stay Away

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Accurate data and exceptional software make this company a household name. If you're fortunate enough (or new to the company), you may enjoy some easy wins from inbound opportunities. However, due to market saturation, the economy, and other factors, the pace of such victories has significantly slowed down.

      Cons

      Where do I begin? Initially, you might feel like a valued asset, but that sentiment can quickly change. In reality, you're merely reduced to a number within the company. If you fail to meet the quota for two consecutive months (~1000K/month), you'll be put on a Performance Improvement Plan (PIP) without delay, and the flow of leads will gradually dwindle. The management team lacks proper training and fails to provide any meaningful support. Their responses usually consist of empty phrases like 'you got this' or 'you need to do better,' offering no practical assistance. The base pay for Account Executives (AEs) is dishearteningly low, particularly if you start as a Sales Development Representative (SDR) and work your way up. The work environment is incredibly stressful, compounded by unethical sales tactics. If I were in your shoes, I would strongly consider exploring other opportunities elsewhere

      avatar
      ZoomInfo Response
      3y
      Thank you for chiming in and leaving a review. We take all feedback seriously and aim to improve 1% better every day. We offer a half a dozen Core Leadership Development programs, leverage 360 review feedback for Executives and also are launching a new 1:1 Leadership coaching program called Better Up to develop increased Self Awareness, Impact and Resiliency. We aim to build high-functioning teams with empowered individuals who feel confident and supported in hitting their numbers. I’m disappointed that your experience was not positive and I will you luck in your next career move.
      5.0
      Jun 15, 2023

      Fast-paced, thriving company that rewards high achievers.

      Vp, executive recruitment
      Recommend
      CEO approval
      Business Outlook

      Pros

      I joined ZoomInfo 2.5 years ago and I couldn’t be happier with the decision. It is a company full of passionate go-getters. The company is extremely fast-paced. I would say that if you thrive in a super fast-paced environment, have a bias towards action, can make decisions where there is a lot of ambiguity, and are a difference maker, then ZI is the right culture for you. There are always growth opportunities for strong performers. So don’t let other reviews scare you if you have an all-in mentality. People who are dedicated and give 110% are rewarded, and soar to great heights here. Additionally, the culture is unlike any I have seen. It feels like everyone is working together to move the company ball forward and additionally, people are also helping you to be successful too. I have never seen such a collaborative, people-focused culture like this before. It is a delivery focused environment so expect to come in & make a positive impact fast.

      Cons

      If you are just looking to get a paycheck and invest 40 hrs a week then ZI isn’t the right company and you won’t last here. ZoomInfo will churn low performers or people who are toxic. It is a low ego environment so if you bring a bad attitude or don't treat people well you won't be here long.

      avatar
      ZoomInfo Response
      2y
      We are so happy that you have enjoyed your time at ZoomInfo. We appreciate your positive feedback on our collaborative and people-focused environment, and we value dedicated team members who make a positive impact. Thank you for being a valued part of our team!
      Viewing 322 - 324 of 2,190 Reviews
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      ReviewsZoomInfo reviews

      Glassdoor has 2,238 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.