Zara reviews

3.3

52% would recommend to a friend

(9,514 total reviews)
avatar

Mr. Óscar García Maceiras

63% approve of CEO

49% positive business outlook

Zara has an employee rating of 3.3 out of 5 stars, based on 9,514 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zara employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Feb 12, 2018

Supervisor

Recommend
CEO approval
Business Outlook

Pros

In store co-workers and *some* managers. Super nice, friendly people. Some of the best people I’ve ever met. Miss them. Wish them all the best.

Cons

Micro management to the extreme. Everything is labeled. There is no freedom to be/get creative. Regional Team is beyond disrespectful. They will degrade you, everything you do is not the way “Zara” does it therefore it is wrong. HR only exists to protect the company not the employees. My store manager was the nicest manager I had ever worked for and got fired for god knows what reason (I promise you, there was none.) They used to come in on their days off to make sure the store was running how it should. When there were other managers that needed to be fired, HR did nothing about them. Makes sense right? Pay is nothing compared to what you have to deal with. Pay attention to the hours you work and how much you end up getting paid... I promise you one day they won’t match. Company does short you if you don’t pay attention. Salaried workers are worked to death and taken advantage of (all manager and supervisors are salaried) Highly competitive. This just wasn’t my personal style but I understand if some people are into this. I wanted to be friendly with everyone not try to be better than everyone. Stressful. You have so much on your plate to do every single day and not enough hours. You don’t have any help because everyone has a list of their own stuff they need to do. Yet if a task needs to be done and is not it goes back on you. Used to call my trainer for advice and help only for them to not answer the phone. When they would, they used to make me feel dumb for whatever question I asked. Ugly uniforms. My pants tore at private areas multiple times. They refused to give me another pair. Told me I was not taking care of it properly. Training doesn’t exist in any other form other than making you feel stupid for not already knowing how Zara works. You’re thrown in and watched to see if you’ll survive. Clothes are expensive, but cheap. The prices are high and clothes would tear easily. 25% discount for employees. I just hope someone reads this and saves themselves. I didn’t spend much time at Zara but the time I did spend there made me feel very insecure, alone, and stupid. I witness at least 1 person crying every time I went in. Maybe part time people had it easier, but from talking to some it seemed they were going through their own struggles too.

2.0
Apr 14, 2017
Recommend
CEO approval
Business Outlook

Pros

Met some nice people Pay is decent

Cons

Horrible management with no regards to their employees or customers Favorutisim of Spanish employees and frequently speaking Spanish in front of non Spanish employees. Spanish employees had no repercussions to taking sick days and did not need to have meetings when late or returning to work. Management would often pit employees against each other and spread 'she said, he said' rumours as apparently we'd work better when we're not on friendly terms. Rota would be changed and no warning would be given. I was working night shifts and pay is double. I was changed to day shifts with no word and no reason. This caused me financial strain as I was not able to afford my bills for several months till I left.

2.0
Nov 17, 2016
Recommend
CEO approval
Business Outlook

Pros

good commision , good discount 25%, paid overtime, bank holidays paid double , Christmas voucher- no more pros i can think of

Cons

the stook room is so full and it takes a lot to take and put clothes there and the managers don't understand that it's imposible to work fast in those conditions. After the sales finished the stockroom wasnt as full and SURPRIZE SURPRIZE we could do our job and finish the rails in 6 mins. the managers are awful and they think they can motivate you by putting you down , however all the emplyees feel presured and some of them even cry at the end of the shift. awful uniforms- you are trying to sell clothes, don't dress your employyes as beggers. the back of the store literary smells like poo.

Viewing 16 - 18 of 9,514 Reviews

Glassdoor has 15,236 Zara reviews submitted anonymously by Zara employees. Read employee reviews and ratings on Glassdoor to decide if Zara is right for you.