Zara reviews

Everything about this place is designed to make you feel miserable. Management do not display an ounce of care towards you or your humanity -- I had a coworker come in late to work because he was in a car crash a few minutes before and their response was that he needed to work on his punctuality. -- It was R U OK day and they told us that it's okay to feel mentally unstable but make sure that you time it on your breaks. When you're on the floor you're working. -- I had managers make mistakes and then lie so that the blame was put on me Let's talk about the hours and discounts: - You are to be completely available so they can give *usually* only around 3-4 4 hour shifts a week. - You are not allowed to have more than 20 hours a week unless it's during sales which it goes up - they'll most likely cancel your shifts that week the day before. - Casuals do not get any discounts Customer service - I genuinely care for the customer's experience as every retail assistant has the opportunity to improve someone's day. - At Zara you will be watched and scolded for spending more than 5 minutes assisting a customer. - So when I assisted customers and showed care towards them, they were genuinely shocked I do not wish the unhappiness I felt working at this place on anyone.

The company expects you to be able to act as a general manager, operational manager and support other departments while you are in the middle of solving a customer issue. And also trying to cover shifts for 5 employees who called in sick or didn't show up to work. The company doesn't provide the departments with enough labour hours in order to run the floor according to their "standards", so the managers end up doing most of the work as floor staff.