Zara reviews

3.3

52% would recommend to a friend

(9,520 total reviews)
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Mr. Óscar García Maceiras

63% approve of CEO

49% positive business outlook

Zara has an employee rating of 3.3 out of 5 stars, based on 9,520 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zara employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Oct 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Honestly has to be some of the staff you meet.

Cons

There was downside in every area first of all when they say they will help with balancing its lie god forbid you try and cut your hours down not only do they wait months they pretend they never heard you say it. But increasing your hours can be done within the next week. Second is the most out dated self checkout machine for company that makes that much money can they not fix it instead of making everyone restart it only for it to break again( card machine or broken detagger) dont get on how your expected to manage 4 at time yet you got all those people asking for help at same time and wanting you to do every step. They could at least put better sign if their to cheap to keep old machines. There is no protection from customer hurting you the amount of times they have scratched my hand leaving blood and later a scar when they are taking their bags. yet managers have problem when you get plaster fake concern to ask where you got it then ignore you. Making staff carry handfuls of clothes thats clearly to heavy and causing our wrist to hurt just cause you wont clothes on shop floor faster and also leaving permanent marks on hand from where hangers rub against and also how are staff expected to know when their going on holiday and forcing us to book 6 months in advance or it gets booked for you. Managers especially hr one the fake nice and sarcastic replies dont go unnoticed by staff we know and also what is it with adding staff on socials we know you dont like us and when its our holidays they add us yet comment when they see they cant see hour stories we block you for reason before it becomes next gossip. And dont bother reporting managers to hr cause you can hear them all say they got each others back repeated by them many times in that staff room. And you would think these managers communicate with each other they will ask for to remove items especially heathy stuff around only for another manager to see it and say to move it back to its original area after they have rant at you. And also they favouritism if your new expect to be treated bottom of barrel they only like each other and few memeber they go out snd have drinks with dont bother joining the club. No air conn customers think its worse when their in there for hour imagine the stock room and yes they say air conn on but you can tell its not just more lies. That big screen behind the all the cashdesk as much as it messes with people eyes the heat it gives out is worse and imagine tryna ask for water break is end of world for staff that work behind there. And to top it of you are times for your break by minute your sent and you can imagine the amount of times you get stopped by customer which eats into your break and if your not back at 00 thats file not on your report. Good luck on being late even 1 minute gets written down which is stupid but it goes on your file even if they could see you and you had to help someone they expect you there atleast 5-3 in advance on top of them making you stay later in your own time cause you didn't complete the impossible standards that someone probably messed up the minute you walked of especially the dumb idea of having tables with bigger size at bottom i can assure you not that many get size 32 so imagine that table mess to grab the size at bottom.

1.0
Feb 24, 2023

Horrible

Recommend
CEO approval
Business Outlook

Pros

Literally just the pay was okay!

Cons

The managers? Horrible. Staff? Horrible (with a legit exception of like 3 people that were nice). Customers? Horrible. Literally nothing good about working here😂 the store manager is the worst person I’ve come across in my life and I still don’t know how she holds the position of a STORE manager when she’s that incompetent in managing and speaking to people as humans and not ROBOTS and DOGS. Floor managers also hideous. Giving me overtime without asking me and then acting like they changed it on the rota and it’s my fault that I hadn’t seen it when in reality there had been no changes. Simply manipulating and gaslighting you. Working conditions were absolutely horrible, so hot and we have to run up and down all the time obeying to 10 different managers because they don’t communicate with each other. I quit after 3-4 weeks and so did many of the people that started same time with me!

2.0
Dec 29, 2022
Recommend
CEO approval
Business Outlook

Pros

The discount is quite nice, some of the staff are really nice and helpful especially if youre new.

Cons

The managers are extremely patronising and disrespectful. They speak very rudely towards newcomers, they also do not provide enough training yet will expect the task that is given to be done quickly and perfectly. If you make a mistake, you are told off Infront of customers, there is no communication between the managers. Most staff are lovely but the managers are unbearable. One of the worst environments I've worked in.

Viewing 55 - 57 of 9,520 Reviews

Glassdoor has 15,242 Zara reviews submitted anonymously by Zara employees. Read employee reviews and ratings on Glassdoor to decide if Zara is right for you.