Wise reviews

3.7

66% would recommend to a friend

(2,325 total reviews)
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Kristo Käärmann

76% approve of CEO

61% positive business outlook

Wise has an employee rating of 3.7 out of 5 stars, based on 2,325 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wise employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

2K reviews
1.0
May 5, 2020

Avoid - It's just another office job

Recommend
CEO approval
Business Outlook

Pros

- Flexibility - Some free food - Learning new things

Cons

- Extreme micromanagement, the company pretends to be a "cool and relaxed" company allowing you to work from pretty much anywhere, however once you're outside the office, your activity is constantly tracked. - People trying to pass on the decision making responsibility when facing a complicated situation - Those who joined the company first make the rules about the policies and other work related stuff. Agents only think of their QA scores, and not so much about the customer experience since there are no established rules, and this subjectivity may result in bad QA results. - Company shows a very inflated image during onboarding, but in a few months it's easy to see that it's just another environment where people try to step on others to go higher. - Management is incompetent as useless. For most, this is their first management role in their career, so they think micromanaging people makes a good team lead. - You cannot be nice to some people, they will see it as a weakness and try to have their way. - Very poor, almost non-existent training during the onboarding. If you want to learn anything you have to ask stuff around.

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Wise Response
6y
Hi, thank you for sharing your honest feedback and flagging your concerns with us and I’m really sad to hear this is how you’re currently feeling. It sounds like you’ve been having a difficult time. It’s our job in the People team to make sure everyone’s happy and to hear honest feedback and see if we can take actions so we can get better. If you feel comfortable to make yourself known, I can connect you with a member of the team to chat about the issues you raise face-to-face. We’d really like to hear more and see what we can do to improve things for you. Please reach out to me if you feel comfortable or someone else in the team. Best wishes, Jihan
3.0
Sep 11, 2019

Good place to work for young people

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good product. Really making a difference to customers' life. Good place to learn and expand your horizons.

Cons

Can be extremely difficult during the first 2 months due to vast & never-ending incoming information and all the time changing internal processes. Hard to be on top of things and it consumes a vast portion of one's time to follow everyday updates. Too many employees in Tallinn's office and open space format means 0 privacy and nonstop noise & distractions which makes very hard to concentrate on tasks where you need to be 100% attentive. Private rooms are scarce and there is ongoing fight for them. It also means, if one person comes to office sick, he/she infects 50 sitting around him. Due to majority of people working in shifts, it attracts younger crowd and company culture is similar to the high school environment (with everything what follows that). If you are bit more mature than that, it can make you feel uncomfortable at times. Soft bullying and passive aggressive attitude are rampant here. Some teams have little to 0 connection with overall vibe of TransferWise and its cultural values and it can feel sometimes that they are totally independent with their own micro-climate which nobody oversees. Very low salaries, only justified with the position of HQ office in Estonia. 99% of TW clients are international, so the level of salaries should be on par with an average EUROPEAN levels of salaries for these positions. Yet, they only take Estonian salaries as benchmarks. Working purely "for mission" can only be used to influence young person's mind, but in fact is just a trick. They build up a good reputation around them, so people can compromise to accept worse offers. Stock options are intangible and other perks are not going to pay off your mortgage and other commitments in the end of the month. Its a shame, as a top company in Estonia they could do a bit more and give back to their community to help their own people to not live in a never-ending poverty, as they have all power and resources to do so. And last thing, as many ex and current employees hold shares in TW, its also under their interest to retain very good image of the company, which explains such a small portion of really honest reviews published here. The reality of working there is not so shiny and fluffy as you might be thinking then reading majority of the reviews. If you want to know how people really feel in fastly grown fin tech ups in Estonia, read reviews about Monese, because very many things apply to TW as well (hint - poor leadership, lack of experience for people in managing roles, communication in chats and no following up on ideas/projects and so on...).

2.0
Jun 20, 2019

Sexist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fun environment, motivated team, nice office space

Cons

People not as smart as they think they are. Sexist.

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Wise Response
7y
Hello and thanks for taking the time to review. We're sorry you felt this way. We have an open feedback culture so we hope you felt able to share this feedback with your team lead or a member of the People Team when you were with us. Any other info or feedback you'd like to share with us can help us improve our culture and would be much appreciated, so I'd encourage you to reach out to a member of the People team and we can arrange a chat. Best wishes, Rose
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Glassdoor has 2,555 Wise reviews submitted anonymously by Wise employees. Read employee reviews and ratings on Glassdoor to decide if Wise is right for you.