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      Wise

      Engaged Employer

      Wise reviews

      3.7

      66% would recommend to a friend

      (2,324 total reviews)
      avatar

      Kristo Käärmann

      76% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      Wise has an employee rating of 3.7 out of 5 stars, based on 2,324 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wise employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Reviews by job title

      2K reviews
      2.0
      Feb 17, 2025

      Wise People Team activity on Glassdoor

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Can't think of any right now

      Cons

      The Wise People Team are obviously active on Glassdoor and always follow up any negative review with an invitation to contact them. Dear Wise People Team - assuming you read this - I don't want to contact you about my concerns because I don't trust you. My interactions with the People Team have made it clear to me that my needs, my problems and my concerns are not important to you. Anything I share with you will be at best ignored and at worst turned against me - maybe informally, but often formally. The People team's philosophy is to support management, and this means that any concerns or criticisms I have about management decisions are treated as a hostile attack that needs to be deflected, not an opportunity to do better. Dear People Team, you are part of the problem. Your empty invitations to 'feedback' are not helpful. I have given plenty of feedback in your requested formats and it only makes the situation worse for me.

      2.0
      Jul 17, 2024

      Easy to get terminated

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and affordable benefits

      Cons

      - As a customer service associate, you field a lot of calls for a large variety of esoteric issues - QA does not "help" - only 5 cases are graded a week and if you get a critical error on 1 - you are not meeting KPI - You work hundreds of cases a week and only 5 are graded - The training did not prepare me for my job at all, and I am a very capable and knowledgeable person - There was a lack of comradery - This work could and should be done remotely but they seem to insist on a Hybrid model - Getting terminated for not meeting KPI metrics or getting put on a Performance Improvement Plan happens to a lot of people in the CS role and thus it is a revolving door.

      avatar
      Wise Response
      1y
      Thank you for taking the time to write a review and for sharing your feedback - we'll make sure we pass this on to the relevant teams. We're truly sorry to hear that you didn’t have a good experience at Wise, particularly around the QA process for agents. At Wise, we believe in building a culture of continuous growth and learning. It starts with our onboarding process. Everyone attends our company onboarding program, followed by function specific onboarding and training. We regularly revise and iterate these programs based on feedback and best practice to ensure they are designed to support Wisers to perform their roles successfully. Our goal is to help our customers as quickly as possible when they need assistance and setting KPIs helps ensure we’re able to meet this goal and identify gaps where we may need to invest in the future. Implementing KPIs aims to provide clear expectations and support, helping team members align their efforts with our overall goals. We believe that a well-structured performance management framework not only aids individual growth but also enhances teamwork and collaboration. These KPIs are designed to not be burdensome but to guide and support, paving the way for personal development and improved outcomes. For our QA team, these metrics are crucial in ensuring we consistently deliver top-notch service, ultimately enhancing our customers' experiences and mitigating risk. We're committed to refining these processes and welcome further discussion to ensure they serve everyone effectively. I do hope you were able to pass on your feedback before you left. If you're up for sharing more, we’d be keen to understand more about your experiences so that we can improve this for Wisers in the future. Please drop us an email to employerbrand@wise.com and I can connect you with the relevant person. Nicola
      3.0
      Nov 15, 2022

      Stock option grants are broken

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - A mission that matters - Opportunity to make an impact - Flexible hours - Can work from home - Good work-life balance - Fun colleagues - 5 weeks of paid time off (including the "me" days) - 16 weeks of maternity and paternity leave - Annual company party in June in Estonia (Summer Days)

      Cons

      - You might not get the stock options you've been promised. The stock option process is that your manager has 10 days at the beginning of the quarter to start the stock option grant process and get it approved by specific people. If anyone doesn't approve it for any reason (sick, off, forgot), you don't get your stock grant and need to wait for the next quarter. The number of the stock options in your grant depends on the stock price of the previous quarter. The stock price has doubled in the past 3 months, so employees who didn't get their stock options grant approved in time last month will get half the number of the stock options they were promised, in addition to not receiving stock options this quarter. Because of this, a fair number of people lost dozens of thousands of dollars. When this happens, no one will let you know that you're not getting your stock options. If you ask, the company will let you know that this is the company policy and that they have planned to change the way stock option grants work. It's been one year that the stock option grants are supposed to change in 2 quarters. It's still supposed to change in 2 quarters. - Each team gets the same budget for the pay increases (percentage-wise) and the team impact and performance doesn't matter. - A lot of smart people left. There are more and more employees who don't care about making an impact. - There are more and more dumb company policies and it's getting harder to challenge them but most people don't care. It's a bit like what you would see in a bank.

      Viewing 103 - 105 of 2,324 Reviews
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      ReviewsWise reviews

      Glassdoor has 2,554 Wise reviews submitted anonymously by Wise employees. Read employee reviews and ratings on Glassdoor to decide if Wise is right for you.