Wise reviews

In the past few months, Wise has made sweeping changes to the Customer Service role. Agents are now on phones the majority of their time. Schedules have moved to a shift bidding system that has been broken since it launched, resulting in agents having weird and inconsistent schedules (i.e. Mon 12-8, Tue 8-4, Wed 12-8, Thurs 9-5, Fri 8-4). You are also required to work two full weekends a month now. Because of the broken shift bidding system requiring manual corrections by Workforce Management, you won't receive your schedule for the month until a couple of days before it starts, so good luck planning appointments and life events! Managers (called Team Leads at Wise) takes constant long lunches or walk around in packs joking with each other, while agents are stuck unsupported on the floor. If you ever reach out for help from a manager, you're told they're busy and to lean on other CS agents for help. Meanwhile, you can see them sipping coffee and laughing with a group of other team leads from where you're sitting. By the way, there's a tiny parking lot at the Tampa location, so you will be forced to pay $20-$25 for parking at a local lot unless you want to try to get there early enough to secure a spot for yourself.

Jokes are made about mental health The workload is too much to handle with the requirements the team leads are looking for Sometimes the customers scream and shout at you and you don’t know which calls it will be on which is stressful, or they curse at you on chats and say you’ll be responsible for their issue