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      Western Union

      Engaged Employer

      Western Union reviews

      3.5

      59% would recommend to a friend

      (2,933 total reviews)
      avatar

      Devin McGranahan

      53% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      Western Union has an employee rating of 3.5 out of 5 stars, based on 2,933 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Reviews by job title

      3K reviews
      3.0
      Feb 19, 2018

      OK as a first job but not as a career

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are very good, flexible schedule, enjoyable work environment, laid back atmosphere, easy to go with the flow, overall a great place to work (for the complacent)

      Cons

      -I'd say that 80% of the managers have no idea how to "people manage." -Upper management is out of touch with the 9-5 employee. -If you work in Operations just be weary. Your job could be outsourced to Vilnius at really any time. -The pay is ok for starters (0-4 years of experience), but any manager who is aggressive about career development is under paid. If one isn't a go-getter then his/her salary is probably in-line with the industry, but any go-getter who stays with WU is essentially taking a big pay cut. An analyst role with a big firm will pay one more than a senior manager role with WU. I guess what i'm trying to say is that there isn't much advancement in terms of salary to be found at WU for a serious career minded employee. The company higher ups like to say that they conduct studies to ensure their pay is in-line with the industry, but they don't understand that top talent needs to be paid MORE than the industry. To put it simply, WU is utterly incapable of keeping top talent because they pay an average wage, and what happens when you pay top talent an average wage? Just ask WU HR, they're kept mighty busy filling and refilling the same positions...

      avatar
      Western Union Response
      7y
      Thank you for sharing your feedback about working with WU. We're glad to see you've listed benefits, scheduling, and our company culture as pros! We understand the impact that management has on employee experience, and we will continue to provide them with the resources they need to best support their teams.
      2.0
      Nov 5, 2017

      Decent company but leadership needs to learn talent management

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      WU is very multinational and multicultural. The people really want to make a difference. Has a great vision ('Moving Money for Better'). Team I was in was very flexible on hours and allowed work from home. Pay was good.

      Cons

      However, the organization feels to be in a constant state of reorganization. WU senior leadership is more interested in interacting with themselves and no one below their level. VPs come in, go straight to their offices, and shut the door. They barely talk to their staffs. We are just resources to be applied to a problem. Talent turns over pretty fast and there does seem to be a decline in quality of people coming in. I worked in analytics and the same issues existed. Timelines on projects were unrealistic and there is high pressure to work endless hours for no gain.

      avatar
      Western Union Response
      8y
      This feedback is very helpful. We agree "Moving Money for Better" is the North Star for everything we do. We take this feedback about leadership and work/life balance to heart, and will be sharing it with folks across the organization. We wish you the best of luck in your career.
      2.0
      Jul 7, 2017

      Layoffs are growing

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      The supervisors take so much PTO that you can do the work of higher management without getting paid at higher salary. It will look good on resume.

      Cons

      This company calls itself global but all they are doing is laying off LAN and IT Dept so they can globally outsource jobs. An U.S. company that rather provide jobs overseas.

      avatar
      Western Union Response
      8y
      Thank you for taking the time to share your feedback. As Western Union continues to focus on technology, we are cultivating an agile approach, fostering collaboration and increasing our presence in strategic business locations. Our global workforce of talented people is one of our strongest selling points as an employer. While you may not have had the best experience recently, we would like to speak with you confidentially and get more details about your feedback. Please email us at careers@westernunion.com. Thank you.
      Viewing 136 - 138 of 2,933 Reviews
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