Western Union reviews

Company motto is "cut, cut cut", rather than working smart. The company goes through a company wide lay off every year - at least for the past several years it has been this way. This impacts morale and employees are always whispering around the water cooler about when the next lay off is (a hostile atmosphere) The company wants to change for the better but struggles with it. VP level and above is very much a good old boys network. Instead of hiring competent leaders, they place someone from their inner circle in the role.

Western Union management needs to go back to truly servicing the customer. There are too many exec's that just talk, none mean what they say. It really isn't about the customer, lately it seems it's about telling the employees and customers one thing and doing something completely different. This company is now a glorified compliance company. It's not about increasing revenue, it's about compliance. Everything everyone does stems from compliance. When the government says jump, WU says how high? and then takes it a step further and jumps to the moon. Distancing themselves from any competitor. Then telling everyone they are the best in compliance. Western Union has the mentality they are still the number #1 money transfer company out there and sadly they aren't even top 10 anymore. There is so much competition for "moving money" out there and Western Union doesn't even realize.