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      Western Union

      Engaged Employer

      Western Union reviews

      3.4

      58% would recommend to a friend

      (2,934 total reviews)
      avatar

      Devin McGranahan

      52% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Reviews by job title

      3K reviews
      1.0
      Aug 8, 2025

      Sinking ship

      Solution architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitors are doing much better. Current leadership lacks the ability to run this company.

      Cons

      Dirty politics being played by the site leader in pune. He has filled most of the senior positions with his favourites, completely disregarding the skill and performances. His own team performed terribly. He has been recently removed from payments responsibility. He should also be removed from QA responsibilities. Company has incurred huge losses due to mistakes made by payments and QA team.

      1.0
      Jun 27, 2025

      Toxic sinking ship

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's better than welfare or being homeless.

      Cons

      Terrible leadership that doesn't value employees at all. Compliance and risk department was been majorly slashed and all talent and knowledge has left. Shouldn't be long before one of the regulators hammers them with a fine, CEO has managed to drive the company value into the dirt since taking over (market cap is literally at 50% of what it was when he started) but he is making $13 million a year so he probably doesn't care.

      2.0
      Jan 1, 2024

      Established brand now experiencing a slow death

      Architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      Recognized brand to work for. Company perks and learning platforms are good. Most team members work hard to contribute to company success.

      Cons

      Core platforms still run on a lot of legacy which creates several limitations for improvements and innovation. Career growth in company is very limited. Several team leaders are very insecure about their jobs and try not to mentor teams, in order to hold on to their jobs. Extremely difficult to get a raise or promotion. Extensive turnover of leadership team with significant changes every year. Sr. Management in the Tech leadership team seem to lack a good understanding of payments, and do not work well with Product teams, which creates several roadblocks when trying to improve against the competition.

      avatar
      Western Union Response
      2y
      Thank you for your review. Throughout our company’s lifespan, we have continuously strived to evolve to serve our customers, and this phase of our evolution is no different. Since the announcement of our Evolve 2025 strategy, our company has been undergoing a transition into adopting structures, technology, and processes that enable us to execute our strategy and serve our customers better. We understand that dealing with these changes can be challenging, and we value the insights and feedback that come our way. We look forward to our leaders and employees evolving alongside the rest of the organization as we work to achieve our mission of becoming the world’s most accessible financial services company.
      Viewing 94 - 96 of 2,934 Reviews
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      ReviewsWestern Union reviews

      Glassdoor has 3,792 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.