Western Union reviews

3.4

58% would recommend to a friend

(2,935 total reviews)
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Devin McGranahan

51% approve of CEO

49% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Oct 18, 2014
Recommend
CEO approval
Business Outlook

Pros

Interesting work when you are allowed to do it without interference. Some good people at middle / lower level in the company. Offering a service that people really need.

Cons

Am I the only person to have spotted that the CEO doesn't have a clue? Revenue down, profits down, customers switching, share price collapsed, and his 'strategy' in response is to fire people and travel around the world in luxury with his personal photographer and PR exec, posting pointless stories every day. Hanging around at the Gates and Clinton Foundation meetings talking about poverty. Talking about leadership at industry forums. Really ironic given his CEO package and total lack of leadership skills.

1.0
Jul 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Decent Pay and Cab facilities

Cons

The organization is deeply plagued by unethical hiring practices, favoritism, and a toxic culture that stifles talent and integrity. At the core of the problem lies a corrupt higher management structure, where merit and skill are routinely ignored in favor of a “friends and family” network. Promotions and opportunities are doled out not to those who are capable or high-performing, but to those who are socially aligned with leadership. If you’re not part of this inner circle, you’re simply not going to grow—no matter how qualified you are. The recruitment process is a façade. Many talented candidates are passed over or edged out to make space for pre-selected individuals. Nepotism is not just present—it’s openly practiced and encouraged. These hiring practices alone merit an independent external audit, as they not only violate basic professional ethics but also severely damage the morale of employees. The workplace culture is toxic and fear-driven. Time-tracking and monitoring tools are misused as a form of surveillance and silent punishment. Employees are micromanaged to an absurd degree, and time-logging systems are weaponized to target individuals for so-called “performance-based” layoffs—which are, in truth, a voluntary exit strategy disguised in data. People are pushed out systematically, and not always for the right reasons. No one can challenge the status quo. Questioning leadership decisions, even constructively, is seen as insubordination. Voices of dissent or critical thinking are silenced or sidelined. This fosters a dangerous echo chamber at the top where poor decisions continue unchecked. On the business front, every step appears to be a misstep. The strategy is directionless, with frequent pivots that lack grounding in market realities. Instead of owning up to poor decisions or leadership failures, the default scapegoat is always “macroeconomic conditions.” It’s a tired excuse that no longer holds water, especially when competitor firms are thriving under the same conditions. To any professionals considering Western Union Pune: think twice. Until there is a serious overhaul of leadership, transparent hiring, and a true commitment to ethical operations, this will remain a cautionary tale of what happens when cronyism and control override competence and culture.

1.0
Jun 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Ctc, medical insurance, annual leaves

Cons

Mass layoff second wave in June 2025 more than 120+ layoff in single day Mass layoffs first wave in APR 2025 more than 180 + layoff in single day Pathetic politics No criteria for layoff No clear vision from leadership one day they will hire to increase FTE, next week they will add contractors to reduce cost and fire FTEs Toxic work culture All good reviews whatever are seen are forced reviews to maintain balance 8 hrs mandatory in office policy for wfo days Your supposed to work even after reaching home 14-15 hrs working Old tech stack, no new technologies

Viewing 64 - 66 of 2,935 Reviews

Glassdoor has 3,793 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.