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      Western Union

      Engaged Employer

      Western Union reviews

      3.4

      57% would recommend to a friend

      (2,934 total reviews)
      avatar

      Devin McGranahan

      50% approve of CEO

      49% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Senior management

      3.1

      Career opportunities

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Mar 4, 2025

      Laying off Older, Remote employees. Moving jobs to Pune India, Costa Rica and Vilinus

      Director of operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. Not worth the stress.

      Cons

      Run as far away as possible. They will suck you dry and grind you down to a nub. You have been warned. No promotion opportunities. Western Union Hired a New CIO, CTO and all they have done is let employees go and hired their own friends. Directors, Managers, VP positions will never be advertised and will be filled with friends of the CIO or CTO all the while never been advertised internally. The CIO and CTO brought in "consultants" and then suddenly, tadaaaaah, they get promoted to a Sr Manager, Director or VP into unadvertised position. Clearly Ryan and Ben do want to hire from within. It shows. Run away. For the Ratings below Career Opportunities - if I could give 0 stars I would. Non Existent. Non advertised leadership positions are given to friends of the CTO or CIO Compensations & Benefits - No Raises for Director and above for years Culture & Values - 2 stars Diversity & Inclusion - 2 stars Senior Management - if I could give 0 stars I would Work / Life Balance - if I could give 0 stars I would. All been forced to return to office and swipe in and out of the office. You go on the naughty list if you breach policy. Its a joke.

      1.0
      May 22, 2019

      Honest review, keep searching for something else

      Operations - sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are above average. 401k, immediately vested and 5% match, generous PTO (but hard to use), multiple choices for healthcare insurance and includes dental and vision.

      Cons

      This is a dying company that is no longer viable in the industry it once dominated. There are serious issues with code of conduct within the US regions. Frightening stories and it appears senior leaders are ok with this management style. Toxic is a word that is used to describe the work environment. There is zero work/life balance due to the strategically created sense of fear that you will be fired if you are not always available. The standard the US operations and sales team is held to compared to the support staff is both frightening and comical. The support in Costa Rica, Mexico, Philippines and third party vendors is dismal. The impact of the high turn over, lack of training and knowledge of US operations makes it impossible for sales success. This is not a company you will feel valued, respected or should be thinking long term.

      avatar
      Western Union Response
      7y
      We want to say thank you for over 10 years of dedication and hard work at WU! We are happy to see you list many benefits as pros. We are disappointed to hear of your experience and we take these matters very seriously. At WU, we strive to ensure that our employees find a healthy work-life balance, as well as seek and receive the training they need in order to be successful.
      1.0
      Jul 7, 2018

      Only Fool will Join Western union

      Senior associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only benefit here is good medical policy

      Cons

      US management treat you like slave. If you have taking initiatives they will always pull legs. They will hire directly from vendor to make their life easy. And if you try to escalate things they will call you over weekend or over night and threatens you for your job.

      avatar
      Western Union Response
      7y
      We're disappointed to hear of your perspective as it does not align with our core values. We'd like to further understand the concerns you have noted. If you feel comfortable doing so, please email us confidentially at careers@westernunion.com.
      Viewing 55 - 57 of 2,934 Reviews
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      Glassdoor has 3,792 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.