Wayfair reviews

I could write an essay on the cons... I have never seen anything like that before, the micromanagement is their priority, not you... They will try everything to destroy your soul, they will even try to make you feel guilty for odd things. They constantly send you e-mails, texts and Skype / Hangouts messages about everything, even to ask what hours you have worked in order for payroll to adjust your pay etc... Seriously???? Is their job to find out how many hours employees work, they are good on micromanagement but not in their duties... You need to raise tickets all the time for everything, you dont have the time to do so but they dont care, but when your "not ready" time is not the best as you needed time for those tickets (time that they dont provide), they dont provide you with time to follow up with your customers but you have to follow up, they dont give you after call time but you need to take notes and do what is needed to be done to handle a case.... You take call after call withe excellent quality on calls and targets without the minimum recognition as they will make you feel like a trash in case you will do a tiny mistake!! Management and other employees in general will constantly bomb you with messages on Skype etc, while you are on calls, demanding you to reply ASAP, adding more unhealthy stress in you but they always add at the end of each message a fake smiley face to make the cruel messages look kind!!!!! They are just sucking your soul out by being contstantly monitored, no break for toilet, especially when its busy YOU CAN NOT take a break if you need toilet as on the 2nd minute you will receive a message asking you if everything is okay.... They never told us during the interviews that we will need to sell and that will be very important part of our role and then, after the nesting period, they started demanding from us to sell, and there is a target to meet also, if you wont meet the target you will be coached on how to sell more. Bonus is very difficult to get as the targets to be reached are too many and every month the bar is raising and gets very difficult to reach them... To make the long story short, everything that previous reviewers have wrote to their negative reviews, I experienced it and left me a bitter taste on my mouth as I lost my precious time and many other better offers as thought that working from home would be better and less stressfull... So foolish of me not to take in mind the bad reviews I read for the Company before start... They dont take no as an answer and if you insist on something that doesnt feel right, they will do everything to show you that you are the one who is wrong even if you are not... Every day they put you side by side with the rest of your colleagues on a spreadsheet to show to everyone who did well and who did bad... If you havent met all of your targets (more than 15 targets to be reached), then they will tell you on your face while in team meetings how bad you did and that you need to improve this, even if you are trying, they dont care... The shifts are constantly changing, while you are on calls, you receive an e-mail stating that your schedule has been changed and you should be logged in to e-mails xD And that happens alot, you can be 2 hours on calls, then 1 hour on emails, then 1 hour on calls , take your lunch and then 2 hours on emails, then 2 hours on calls....! That makes you feel sick and very stressed... Again, I feel terribly sorry for myself and I regret that I wasted my time, I am feeling so stressed even when I sleep I can not relax anymore, I am not one of them and many others feel the same, many of my team mates left already, others left during training and nesting (lucky them). No career opportunities. Nicht !!! Not a good work / life balance as the shifts vary alot!!

Before I start to explain the "con" I would just like to mention I was dismissed from Wayfair, I really enjoyed my time there and if I was not dismissed I would still be happily working there. I was dismissed from Wayfair after I made two identical mistakes in the same week while I was working from home. I was not given a official warning, I was not given a written warning, I was not given a verbal warning, I was just told that I had made a mistake which I admit. Nothing official. These mistakes didn't come to light until 4 weeks after I had made them which gave me no time at all to correct my wrong doing as I was fired the day after the the company and I found out. I was called into a meeting with 2 senior managers, I was expecting to get disciplined at most a written warning. I was asked to explain myself which I did, I admitted I made a mistake and assured the managers that this would not happen again. The managers explained to me that they were letting me go. I literally begged for my job back and explained that they were making a mistake and how much I loved working for the company to which they replied: no we are letting you go. It got to the point where I had to swallow my pride and accept they did not want me working there. I said the words "I'm not going to beg you to keep me on board. Thank you very much for the opportunity" and outreached my hand over the table to shake the managers hand to which she said "No" and refused to shake my hand. This is wrong on a professional and moral level. The lack of respect she showed really really shocked me. To top the whole ordeal off, I was told to sign a "Termination Agreement" this was a document that states my dismissal was mutual, which it clearly was not. I was obviously really shaken up after being fired by the company and I signed the document not really knowing what it was. The manager read it out to me but I had 1000 worries and stresses running through my head. Because I signed this I was not able to take this matter further as an unfair dismissal which made me think that before I went into the meeting the managers must of sat down together and thought "As long as he signs this document we are completely covered" which is very disappointing. I feel very let down by the company as I was a young entry level member of staff and felt the full force of a huge corporation like Wayfair.