Wayfair reviews

They used to be a great place to work. Now the leadership is so disconnected from reality and refuses to listen to critical employee feedback when it does not fit into their narrative. Leaders like to talk about values and the Wayfair way, but then never demonstrate the behaviors they talk about - especially when it would inconvenience their world in any way. Go ahead and guess who the biggest offenders of the in office mask policy have been during COVID... leadership of course. They also don't value developing employees as much as they value bringing in outside talent. Their so called culture is a myth at this point, they've inherited culture from wherever they can source directors from and each team has a different experience. Because of this phenomenon, there are still pockets of positivity. Your director and their chain of command matters a ton.

No raises. Beware of the 'BONUS' they use to lure in employees. It has become an unattainable feat because of their unfair metric system. Their systems are outdated and constantly lagging/crashing. Very expensive benefits. Forced OVERTIME during peak seasons. If you need to travel to see your family during Holidays, you can forget about spending Christmas and Thanksgiving with your family as you will need to work some forced overtime the days before and after! When you start employment they lie to you by saying they are a non-scripted company. In reality they control your every word by giving you a script of things to say, what they call "list of behaviors". Lousy Management. Nobody in Management wants to be held accountable or is trying to fix lingering problems to make a better experience for their employees. Too much responsibility and accountability is placed on the Customer Service reps, even for things that they are not responsible for. Not enough staff - all the good ones end up quitting and they do not hire more people fast enough.