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      Wayfair

      Engaged Employer

      Wayfair reviews

      3.1

      39% would recommend to a friend

      (6,859 total reviews)
      avatar

      Niraj Shah

      28% approve of CEO

      27% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.3

      Work/Life balance

      2.9

      Culture & values

      2.8

      Career opportunities

      2.4

      Senior management

      Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,859 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      7K reviews
      1.0
      Jan 16, 2018

      Wayfair used to be a good place to work. Not anymore

      Senior customer service consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay. I loved working with the customers and miss that part.

      Cons

      Stressful, they work you like dogs. It has grown so fast, and not enough help. Then they expect 85% availability but also force you to call customers when someone from another department calls and asks you to help a customer that isn't on the phone. This means going not ready to call and there goes your 85% availability as they use it against you. I worked there 2 years and got let go 1/2018for a documented IT issue affecting hundreds of employees. There is no director in the office I worked out of and just managers gone rogue. Used to be a fun, relaxed place to work but the last year you are always on edge. We were treated less like adults and constantly threatened. Quite a few in the same situation I was in, let go the last few months. It's suspicious at best. Everyone i worked with is always on edge thinking they are next. My manager was hardly ever available and she never answered my emails or messages. I told her once I was struggling with a new process and needed help but never got any from her. It is now just another call center.

      avatar
      Wayfair Response
      8y
      I’m sorry to hear that you did not feel positively about your experience at Wayfair. As the company grows, we believe that our team of employees is our greatest asset as an organization, but we know that our processes and systems are not yet perfect. We also know that rapid growth brings a lot of change that can be difficult for people. I am very sorry that your experience at Wayfair changed as we do strive to enable everyone to enjoy working at the company.
      2.0
      Dec 15, 2017

      Disorganized leadership

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunities to drive initiatives, hard working co-workers, decent office space, free snacks and coffee

      Cons

      Senior management has zero vision. I get no sense that they have any department identity or action plans to improve the vast opportunities. There are obvious issues caused by management decision that were not well thought out, not communication or solicited. Those issues are never talked about or addressed. Everyone is expected to work at RAPID speed despite your tenure. This can be a great opportunity or suffocating. You will be given ZERO guidelines or expectations. You will be thrown into a project that is already in flight and given feedback that you are not driving the project enough after a couple of weeks (even though you do not own the project nor were you a part of the project scoping). Speaking of project scoping, there is none. Start a project and never expectations.

      avatar
      Wayfair Response
      8y
      Thank you for sharing your feedback and I’m sorry you feel this way about your experience at Wayfair. I know it can sometimes be difficult to provide advice to management, but we rely on employee feedback to improve our processes. As you noted, the company is growing very quickly and as we scale to support this growth, we want to ensure every voice is heard so we can best refine the employee experience.
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