Wayfair reviews

3.1

39% would recommend to a friend

(6,849 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,849 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Jan 21, 2019
Recommend
CEO approval
Business Outlook

Pros

Free beer and snacks. A lot of great people. Good location. Lots of potential.

Cons

Where do I begin? Wayfair’s success has all been a result of shear luck and good timing. I’ve heard execs admit this. There is no strategy or long term thinking here. The company only plans one quarter ahead and it all mostly revolves around short term bandaids (in an effort to tout speed to value). No one seems to realize that this short sighted incremental approach slows us down big time. And if anyone L4 and below speaks up, it only hurts them. The systems are a mess, there is more tech debt than the national debt, and we keep shooting ourselves in the foot by continuing to “brainstorm” what the next bandaid should be to get us through the quarter. It is awful. The politics are horrible. The gossip is at a level I’ve never seen (mostly because there are way more employees than work; a lot of bored people). HR doesn’t take complaints of sexual harassment seriously. Managers force people to resign without batting an eye. This place is soulless. I can go on and on and on. But the lack of a clear strategy or North Star is troublesome. And the insane amount of hiring (in order to keep up with the rapid revolving door) is causing a ton of disruption. I honestly don’t know anyone who is happy at Wayfair. We’re all just trying to get through another week. Most people are looking elsewhere or are forced to stay because of their work visa.

2.0
Sep 21, 2018
Recommend
CEO approval
Business Outlook

Pros

- Smart people - Semi-casual culture - Engaging work content - Opportunity for ownership

Cons

Warning: WF is force ranking employees! And worse, there is absolutely zero accountability from the top-down for leaders to do the right thing for their team’s professional development throughout the year. Employees are receiving brand new information when force ranked every 6 months. In the performance review cycle last month, managers gave their employees performance ratings then later learned they were changed by senior leadership in calibration (ranking) meetings - - at this point, HR forced managers to alter their previously finalized review of employees to match the new “calibrated” rating. Disaster.

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Wayfair Response
7y
I am very sorry to hear that you feel this way about the review process, and appreciate you sharing your feedback. While we realize there is always room for improvement, we do feel the review process is fair and helpful as we work with employees who may need more guidance and feedback so they can continuously improve and grow in their roles. We do train and regularly emphasize the importance of sharing real-time feedback among our managers so that the outcome of a review is never a surprise. However, we realize this may not play out in every instance and we’re continuing to emphasize the importance of real-time feedback in trainings and through a variety of other communications. We care about improving our processes and we regularly seek feedback through surveys and other means throughout the year. I encourage you to express your concerns with the talent teams involved in the performance review process namely talent management and performance strategy. You can also voice your concerns with your talent strategy business partner.
2.0
Aug 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Good people and monthly social outings, in-depth month long induction.

Cons

Extremely pressurised work environment with a heavy emphasis on speed even at the expensxe of quality of service. The metrics were difficult to achieve consistently and the bonus structure was made more and more difficult to meet over time. Staff are completely undervalued by managementand and promotion opportunities are reserved for favourites rather than being merit based.

Viewing 91 - 93 of 6,849 Reviews

Glassdoor has 7,870 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.