Wayfair reviews

3.1

39% would recommend to a friend

(6,850 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,850 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Mar 24, 2018
Recommend
CEO approval
Business Outlook

Pros

The pay is good company wide. Insurance is also extremely affordable with excellent coverage that is hard to find this day and age. Company offers free coffee and water as well as a very wide variety and free snack selection.

Cons

As the review title says, it looks good on paper. This review is about customer service. In the interviews, recruiting and interviewers tell you “this is unlike any other call center”, “we don’t treat our customer service department any different than we treat any other department”. Both are lies. I’ve worked in various customer service roles and call centers and this is the worse. Not once is it explained there is a very strict and unforgiving point system for attendance. When I asked in my interview how the attendance policy works, I was told to work with my manager regarding any schedule conflicts to work them out. That’s an inaccurate answer because although yes I need to work with my manager regarding schedule conflicts, I will need to work with them AFTER there are assessed points that I won’t be aware I am accruing until well after I’ve started. It’s also important to mention that the point system is only applicable to customer service and no other department. So, contradicting the original statement about treating all departments the same. Twice we had a blizzard here in Maine. One of which was extremely icey conditions. Both times all other departments left between noon and 3pm so they could get home and off the roads before dark and didn’t have to be driving for safety reasons as conditions were to be significantly worsening in the dark. However, customer service was not allowed to leave. If we left, we were assessed a point for leaving early. When the issue was addressed with top management as to why safety concerns weren’t an across the board dismissal, we were told customer service is held to different standards and unfortunately we need to be available for customers. I’m sorry, my life is not worth the sale of a pillow. Bye. Customer service is looked at as this desolate, disgusting section of the building. An email accidentally went out to the wrong group from a specific department picking fun on customer service. It stated “customer service be like...” and had an image of the elephant graveyard from The Lion King. It accidentally went to several people in customer service. When it was reported, nothing happened. It was made to be a joke and the attitude received by those who reported it was basically that they needed to get over it. The moral in customer service is terrible. Management is fixated on the phones and metrics and exceeding their goals that they can’t take 5 minutes to step back and ask their team what they want to see done to make the 8 hours a day spend there better. They offer pod outings, or after work get togethers with your team paid for by Wayfair. No thank you. 8 hours a day is enough. I get it though, it’s a job, not recess, but no one deserves to feel like they are chained to a desk with the sole purpose of cranking out numbers. IF YOU PLAN TO LEAVE: They ask you always for a 2 weeks notice, however! Be prepared for the day you turn in your notice to be your last day. Pay ends immediately but insurance continues for 2 weeks. Their answer as to why “we are an at will company”. Well that’s correct, but don’t ask for a 2 weeks notice then.

1.0
Sep 29, 2016
Recommend
CEO approval
Business Outlook

Pros

Free snacks. Fun parties. I need to write twenty words here but can't think of any other pros. Like literally not anymore.

Cons

I truly do not know where to start. This whole office is a complete joke. If you are a young kid starting out right out of school maybe this is an ok job. They start you at 30k and go into this whole thing about also getting commission but you truly never see that pay check. They have no solid priorities other than getting everyone completely wasted in the office and at corporate events. Management consists of most male 20 something year olds that sleep with their employees and send unsolicited text messages to. A few women have gone to HR with concerns and a few days later have been fired for some reason or another. A few women have been harassed by one specific man on more than one occasion but he still has a job and those women that got sexual harassed at work and work events have been let go.... Managers get completely black out drunk at work events and in the office and get praised day in and day out. We are supposed to then respect these people come Monday morning. Human Resources is a complete joke. You are not protected and instead fired when an issue comes up. They have just laid off 50+ employees but don't worry. The one that sexually harasses women still has a job. The senior managers also sleep around constantly. Their favorites got to keep their job too. Don't work here. Ever.

1.0
Sep 24, 2014
Recommend
CEO approval
Business Outlook

Pros

- Pay is actually pretty good if you're a more experienced hire (as HR/management realizes that they need to jack up the payscale if they want to attract the more tenured crowd) - Good shares package for engineering (stock grants, not stock options so might be actually worth something if company does go public)

Cons

I think as a recent trend Wayfair actually offers a pretty good or at least market compensation package with stock grants vested over a time (which might be actually worth something given the company has filed with the SEC for IPO) for experienced folks in engineering, but not for their college hires. Nonetheless, I'd still dissuade experienced folks from joining. Why? Your career stagnation and personal frustration won't be worth it. First, Wayfair skimps on holidays standard to other companies; so mark off at least 5 days off from your PTO package because you won't have MLK Day, President's Day etc. Second, as other reviewers have said before, the technology stack at Wayfair is very outdated. Your day to day work if assigned to the backend inventory teams, will be maintaining a lot of verbose and spaghetti-code stored procedures in MS-SQL and editing simple .net web services. Your day to day work if assigned to Storefront, will be mostly fighting fire in a bloated PHP stack where most methods and libraries are written in procedural code, implementing marketing-driven tickets such as "adding a new copy-text" to this page or track some variable in A/B testing. Wayfair Engineering blog promotes itself as a place that uses cutting-edge technology such as Solr, machine-learning with Python, real-time task processing etc. All of those work belong to the Search/Data Sciences team, a small team within Storefront. So unless you get hired into Data Sciences (Python, machine learning, distributed systems) or the Mobile Team (JS MVC frameworks, Objective-C), I'd stay away as rest of Storefront is plain procedural PHP from 2004. They have a very strict code review process where you have to get your code approved by a reviewer, sometimes multiple if it involves say, both PHP and Javascript. In practice, this means more refactoring of your code and tracking down people and going back and forth as that process can go several rounds. There is no QA engineers nor suitable staging environment to support you and truly test your code in a quasi-production environment, so you are alone responsible for pushing out code and for whatever reason, bugs happened, stuck fighting fires on the day of push aka test-in-production or worse, several days if issues occur intermittently. The project managers in general, foot-soldiers in carrying out marketing and upper-management directives under the tyranny of agile methodology; and aren't vested with enough power to push back or do any true shielding for engineers on their team. You can read more into the actual cultural and management style of the company in the other reviews which I can confirm as well (basically the culture attracts the type of people who enjoy the HBO show Silicon Valley but don't understand the irony behind it and think it's actually cool). But I want to give day-to-day account of the actual coding experience at Wayfair which is extremely frustrating. I'd advise job candidates to consider how much they'd like to work in a procedural PHP or exclusively with MS-SQL stored procedures.

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