VERY disorganized, hard to get answers, management doesn't know what is going on, bad communication
Pros
Pay is market average, benefits are good, stock options (if you last that long), some people are nice and helpful
Cons
This is by far the most disorganized company I ever worked at. Nobody knows what is going on. You ask for answers and usually get nothing. Most teams will ignore others. Complaining will usually result in reprimand. Do not trust anybody. Coworkers will act like your friend, then use anything you say against you. Employees should act like robots, be politically correct, attend after hours gatherings, and laugh at the stupidest jokes, just to fit in. The company is growing extremely fast, yet coworkers and supervisors are absolutely clueless with what is going on. When opening a new location, they order significant more equipment than is needed without bothering to check if another site already has it. Wayfair is trying hard to be Amazon, that is, opening a new warehouse every month, but the company is horribly in debt and the stock has been bombing. Turn over is insane in the call center and warehouse. Everybody is expendable. Nobody is valuable. They will fire for saying anything back to a lead or supervisor, not bowing down to those in authority, or even small mistakes. I saw it happen weekly. I ordered some equipment that took several months to arrive, and when I voiced a complaint about delays, my supervisor reprimanded me and said to be more polite to the vendor. Since when is taking several months acceptable? Almost every request I made took a minimum of one month, but most never happened. Stock options are nearly impossible to get. An employee must remain at the company a minimum of 1 year, but a total of 4 years to get the 420 shares which are discussed after being hired. Also, there are only 4 times during the year, each with a 2 week window, that an employee can sell the shares, otherwise get fired. So even though you own the stocks, Wayfair controls when you can sell them. If you aren't happy, smiling, telling others how wonderful every day is, then you are considered an outcast and bringing others down. There is no growth here. People who were quitting had been in the exact same position for 2+ years. Most positions are dead end. As horribly disorganized as this company is, I'm amazed shipments go out daily and they don't lose merchandise.