Wayfair reviews

3.0

38% would recommend to a friend

(6,840 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.0 out of 5 stars, based on 6,840 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
2.0
May 20, 2009
Recommend
CEO approval
Business Outlook

Pros

CSN Stores offers good benefits including company tickets to professional sports events and other cultural events. They have a decently stocked snack collection in the kitchen. Yep.

Cons

Very little recognition for hard work. Favoratism plays a huge part in being rewarded with further opportunities. The customer service department is largely neglected despite being the backbone of the company. Tenure and work ethic used to play a large part in the promotion process, however these factors seem to have been forgotten about. Despite working at CSN Stores for almost 2 years in the Customer Service department and receiving top scores and many accolades, there is clearly no room for growth or recognition. It is near impossible to make a lateral move, let alone obtain a promotion.

5.0
May 19, 2009
Recommend
CEO approval
Business Outlook

Pros

Fun, relaxed environment and chance to work on some really tough problems. Plus, the company has huge growth potential and people who are in now on the early stages of growth have the opportunity to be part of something pretty big and exciting.

Cons

Not many... work hours are pretty structured on the downside but counter that with no expecation of staying plugged in via email after 6 or on weekends. Good work/life balance.

5.0
May 19, 2009
Recommend
CEO approval
Business Outlook

Pros

There are (at least) three good reasons to work at CSN Stores: First, communication within this company is amazing. Coming from a previous environment where senior management was cautious about sharing even the basic information needed to perform my job, the transparency of everything from metrics to tactical decisions to business strategy is refreshing. I have spoken with family members and friends, and they have all been astonished by the amount and quality of information everyone at CSN can access. Moreover, the CEO proactively provides business and strategy updates in emails and company meetings, and given the open floor plan (i.e. no offices) he (and everyone else) is available to chat any time an employee has a question or point they would like to discuss. Second, the amount of responsibility given to young employees is staggering. CSN is an ecommerce company, so some skew toward a younger employee demographic is to be expected. But it is remarkable that the vast majority of management positions within the company are held by employees no older than 26 or 27. Senior management takes time to educate employees on sound business practices and then gives them as much responsibility as they can handle. And third, CSN has a tight-knit employee base. It's not unusual for employees to go out together after work, participate in company intramural teams, attend sports games with company-provided tickets, etc. Also, CSN holds semiannual company outings that are actually fun to attend--a sea change from the obligatory company picnics.

Cons

Like most of the rest of the retail world, CSN is not immune to the recent economic downturn. For a company whose culture was formed when rampant growth was the norm, the change in focus--from growth at all costs to profitable, measured growth--has been jarring for some employees. Promotions aren't coming as quickly as they used to, productivity is being measured more closely, and all decisions (marketing, merchandising, product selection, etc.) are required to be supported by solid business justification. All of these changes will ultimately benefit the company; however, since many of the employees at CSN have been with the company for their entire career, there is a sense of hesitation about the direction the business is heading. Additionally, it can be frustrating to see how many different areas for improvement CSN has. During the faster growth of previous years, it made sense to focus on keeping up with the market and with demand. Now that the market has softened and focus has shifted to data-driven decision-making, it has become clear that there are significant opportunities for optimization. Unfortunately, there aren't enough hours in the day (or tech resources in the company) to keep pace with all the changes that could be made, so it boils down to a question of priorities. This problem is not unique to CSN, but it feels exacerbated here due to the fact that the company recently increased scrutiny of all business decisions.

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