Wayfair reviews

3.0

38% would recommend to a friend

(6,840 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.0 out of 5 stars, based on 6,840 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
2.0
May 25, 2009
Recommend
CEO approval
Business Outlook

Pros

Good benefits, a 100% matching 401K option, full coverage health-dental, tickets to sporting events, company funding of sports leagues and other social events, fully stocked snack room, three weeks paid time off. CSN is also a resume builder and you can learn some valuable skills for career advancement. The only problem is that the desired career advancement is probably not going to be within the company because of the pay. CSN is also a great social atmosphere and can be a fun place to work during times when the company is doing well. There is a laid back feel to the company which is always a good thing but I think that has a lot to do with the people that work there.

Cons

The pay is pathetic, and is definitely hurting the company's overall morale.Furthermore, the company is losing talent because they have ceased to offer competitive salaries. Even worse, the company has outsourced much of its labor (and continues to do so) at an alarming pace. With operations in Vietnam as well as the Philippines, the quality of work (within Marketing and Customer service), as well as the perceived job security, has decreased considerably.

2.0
May 20, 2009
Recommend
CEO approval
Business Outlook

Pros

CSN was a great first job out of college. It was an easy transition from college life into the professional world. Dress code is lax, the workforce is young. Overall, it feels like college. Also, for many of us, the level of repsonsibility and experience we receive here is far greater than you would get at other companies. The benefits are also great.

Cons

Although most of the management level employees are very nice, a good number of them have no clue what they're doing. It's not their fault, they were promoted based on who had been here the longest, and not on who deserved it. CSN boasts that they hire from within for the upper level roles. While that's nice because you think that maybe you'll be promoted one day, it makes for a pretty sub-standard management group overall. If that problem wasn't bad enough, CSN refuses to make the tough decisions necessary to improve management. Salary- what salary? The overwhelming majority of CSN employees are basically living paycheck to paycheck with no end in sight. The pay is insulting. Many employees are in positions where they have a lot of responsibility but are not properly compensated. Obviously, that leads to a lack of motivation and a general bitterness. Quality of work then suffers. CSN seems to be banking on the idea that most of the employees will accept the poor compensation with the faint hope that things will change for them. The process of looking for a new job is probably worse than moving, so there are a few factors keeping people here. But, with a salary freeze in place, morale has never been lower.

4.0
May 20, 2009
Recommend
CEO approval
Business Outlook

Pros

CSN offers a great work environment for young people that are interested in learning about e-commerce or being part of a dynamic growing company. The perks are fantastic and management goes above and behind to ensure that our package is competitive and increase on a yearly basis. While the ability to grow at the company has defintiely slowed down, management offers opportunities for all to advance if they are qualified for the role.

Cons

With the economy suffering, priorites have defintiely shifted to keep pace with the changing business world. The moral of the company has suffered as a result and I think more emphasis should be placed on understanding the stress level of employees, especially those on the entry level that might not have the same window into what is actually going on day to day at the higher level.

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Glassdoor has 7,859 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.