Wayfair reviews

3.1

39% would recommend to a friend

(6,849 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,849 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
5.0
Mar 24, 2011
Recommend
CEO approval
Business Outlook

Pros

CSN Stores is a young and dynamic both in terms of itself as a company and its people. The young culture allows for good times at work and an open fast-paced environment. Most department offer a lot of opportunity for people to take initiative on their own to attack problems on their own. Management is very supportive of people taking charge of their own jobs and developing new strategies and practices. The company's rapid growth offer many opportunities to learn new skills and take on new problems. The average age is 25 or so which makes for a fun environment too although there is more turnover because less people are here for the real long-term because they are right out of school. The job itself is enjoyable, every day is different and there is always something new to learn because the market is constantly changing. Fun if that is your thing.

Cons

In my department things are good, there is high turnover which is tough to adjust too but that wasn't a reflection on the company, most people were happy here and wanted to try something else. Pay is an issue for some but there have been raises recently. There is a definite difference between departments like Customer Service which are metric based and others. Most of the bad reviews seem like they are from CS and raise legitimate issues but they don't apply to other departments since there is no autonomy in CS and large amounts in other departments, including Ads and Category Management. This is understandable because CS is a different type of job but the difference is stark. CS is a good foot in the door though, there are a lot of promotions out of it, people are usually promoted or leave within a year.

5.0
Mar 22, 2011
Recommend
CEO approval
Business Outlook

Pros

* revolutionary e-tail business model, pulling away from competitors * concern for culture and meritocracy that beats almost any other non-professional services firm I've ever seen * relentless focus on entrepreneurialism * consistent focus on risk/reward and potential to differentiate lens for all decisions * caliber of team and quality continuing to improve (and to accelerate) * flat culture (observe many entry-level to CEO interactions every week)

Cons

* operations can seem sloppy to those who have worked at larger firms * meritocracy means some can be disgruntled * large customer service base in Boston office can feel disconnected from management * always too much to do given very rapid growth; if you don't know how to prioritize, you can drown in potential opportunities

4.0
Mar 21, 2011
Recommend
CEO approval
Business Outlook

Pros

Young, fun environment Flexible with time off Opportunity to advance your career Emerging e-commerce company Great location Increase retail and e-commerce expertise

Cons

One of the cons of this position is that some entry positions are very simple and based around data entry. There is not a ton of contact with upper management.

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Glassdoor has 7,870 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.