Wayfair reviews

3.1

39% would recommend to a friend

(6,849 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,849 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
5.0
Mar 17, 2011
Recommend
CEO approval
Business Outlook

Pros

Having joined CSN after working for several years in finance, I have perspective on what it can be like elsewhere. CSN does a great job developing talent organically and supplementing the organization with people that bring expertise from outside the company. In a terrible housing market and poor economy, we have managed to grow profitably in excess of 50% per year, and have emerged as the online leader in hard goods for the home. The company is agile enough to pursue many growth avenues (Europe, private sale, partnerships with other retailers etc.) as they present themselves, while still focusing on the core strength of direct-to-consumer retail.

Cons

In some areas of the company, pay is below market. I think that's offset by very good benefits (particularly for recent college graduates), excellent work/life balance and an opportunity for top performers to rapidly move up in the company, but it's a valid complaint that's been brought up by many other past and present employees. Additionally, I don't think we always do a great job recognizing hard work and results in a timely, effective manner. Also, if you're someone that needs a great deal of structure/routine, CSN may not be a great place for you. I think that structure is available for entry-level folks, but as you move up in the company, the entrepreneurial environment tends to be more suited for people that can manage multiple, sometimes competing goals and who thrive in a self-directed atmosphere.

1.0
Mar 10, 2011
Recommend
CEO approval
Business Outlook

Pros

Great location, Young crowd, Free food You can talk to the CEO on any given day because he's not stuck in an office so it makes upper management a bit more accessible. The problem being is that they don't tell you who is management and who isn't so it makes distinctions harder.

Cons

Poor management- I had expressed my concerns and I was told that was just how it is and it was unlikely the top person in the department was willing to help me. So I expressed my concerns which everyone I know were valid and basically was told too bad, deal with it. Last time I checked management is supposed to work with employees to make conditions better and get the job done right and they simply didn't care. My concerns were essentially ignored. In fact when I left they hired a second person to fufill my duties once I left....hmm....I guess I really was doing the work of more than 1 person. Long hours- I was working 10-12 hours per day and still couldn't catch up with the backlog I walked into accepting my position as freight manager (they were behind by almost 6 months when I got there). This is mixed with poor management in that I needed help to get work done and asked to have an intern dedicated to what I needed done to spread out the work and reduce my time on task that were time consuming/ bigger waste of time in overall picture. I was told that they wouldn't hire anyone and to use the intern that was already overloaded with tasks or use their offshore team. The problem being here is that they constantly make mistakes that I would have to correct and even though I showed them on a regular basis how to do it they kept making the same mistakes. On top of that they loaded unrealistic expectations onto the offshore team. I know because I did what the offshore team does now at one point ans was the fastest/most efficient person at completing the tasks and even I couldn't do what they were gonna load onto the offshore team. The task and quantity of work they expected was ludicrous, especially if they wanted any sort of quality to go along with it. Pay is pretty measly- I went with a company that gives me better work and pays me 20% more than I was making at CSN and I was doing higher level/much higer quantities of work at CSN. They seriously need to reevaluate their whole finance department.

2.0
Mar 9, 2011
Recommend
CEO approval
Business Outlook

Pros

Sales are booming, especially through Walmart and Amazon partnerships Lots to learn from Business Intelligence about generating traffic with Google Keyword bidding Young energetic company Work Life Balance is Great

Cons

Lack of real leadership & vision from Founders, most VP's and Directors Senior Management seems very ADD - We spread ourselves thin chasing a different business model every year like our new private sale site or trying to build an advertising business when there's so much on our main sites that is inferior to the competition. Below market pay in nearly every department (Though this is getting better) Culture is very "clicky" and high schoolish. Management doesn't know how to control Margin (We still struggle to even report on it for months at a time)

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