Wayfair reviews

3.1

39% would recommend to a friend

(6,849 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,849 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
5.0
Mar 28, 2011
Recommend
CEO approval
Business Outlook

Pros

The pace of change and the large amount of responsibility given to individuals are probably the 2 best things about CSN. Together, they create an evironment where you are learning almost every day and, if you are delivering results, will advance your career quickly. Regarding pace of change, our industry is growing very rapidly with more people shopping online every day. CSN's growth strategy is pretty aggressive so we are growing faster than the market. The growth of mobile and other advances in both technology and the internet are also constantly changing how we reach our customer and how they interact with us. We're keeping up with all the changes and trying to get ahead of most of them. That keeps the pace fast and greats plenty of opportunities to learn new stuff almost every day. On the responsibility front, when I talk to friends at other companies, it sounds to me like there is a lot less politics at CSN and a lot more individual empowerment than at many other companies. That's refreshing and let's everyone (at least in the Advertising department) have a pretty big impact.

Cons

Growing this fast, there is not always time for lots of formal professional development. There is more now than before but it's mostly on the job that you learn stuff. Given the pace and empowerment, that works for most people but may not be for everyone.

5.0
Mar 25, 2011
Recommend
CEO approval
Business Outlook

Pros

- It's a meritocracy, so if you do good work you'll have opportunities to advance - Freedom to make high impact decisions on a daily basis - Rapid growth creates new roles and flexibility to try new positions - Great benefits - Great people - Competitive salary (recent and very welcome trend) - Interesting work

Cons

Honestly I don't have any cons right now. Previously I would have said salary, but that is changing. I feel that our salaries are much more competitive now than they have been in the past. I'm getting paid well, learning a lot, and have ample opportunity to grow, so I'm happy.

4.0
Mar 24, 2011
Recommend
CEO approval
Business Outlook

Pros

• Excellent opportunity for advancement in most areas of the company • Lots of opportunity to move to different groups within the company • Huge amount of autonomy and delegation of responsibility • Generous equity package extended to every employee (obviously more generous for higher ranking employees) • Fantastic benefits • Great work/life balance • Great people and culture for the most part I have had an excellent experience working at CSN for the past 4+ years. I started in an entry level marketing position. I expressed an interest in the advertising side of the business and was given an opportunity to work on an advertising project on a rotation basis. I worked hard during that rotation and was then offered a full time position in the group after just 4 months with the company. Since joining the advertising group I was promoted to Specialist, Assistant Manager, and then Manager. More recently, I interviewed for a Category Management position and will now be moving into that role. In my time at CSN, the leadership has always gone out of their way to put me in a position to utilize my strengths, improve on my weaknesses, and do important work that contributes to the success of the company. I see a lot of posts saying it is impossible to move up within CSN or move around within CSN which has not been my experience at all. I’ve never been involved in “clickiness” within the company and that hasn’t stopped me from moving up pretty quickly. Further, I know lots of other people who worked hard, did a great job, and were very quickly rewarded with more responsibility and better compensation. A huge portion of the people in non-customer service roles began in entry level CS positions which shows there really is opportunity for good people to move within the company. The advertising department in particular has a great culture. Virtually every person in the department of 40+ people is extremely smart, seemingly happy, collaborative and great to work with. The leadership expects quality work but that work is rewarded and individuals are given credit for their ideas and contributions. I couldn’t picture a better work environment.

Cons

• Low salary relative to comparable positions in other companies which makes it tough to afford living in or around Boston • Seemingly low morale within the customer service group (as evidenced by the glassdoor commentary) The company has had some growing pains. Strategies and goals do shift quickly but I think that’s more a reflection of the life-cycle and amazing growth rate of the company and that flexibility is necessary. Salaries in the past were far below market value and I justified that sacrifice because I knew I was getting better experience than I would in almost any other company. However, the salary problem has been improving in the last year or so and current salaries seem to be far closer to parity with the market. The establishment of an equity plan has also helped make CSN a much more financially rewarding place to work.

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