Wayfair reviews

3.1

39% would recommend to a friend

(6,865 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,865 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
5.0
Aug 12, 2016

Great Company with Great People

Recommend
CEO approval
Business Outlook

Pros

Wayfair strives to promote a positive culture. They promote from within and do an excellent job building their employees. They also do an excellent job of working to improve themselves as a company and the innovations and changes continue to excite me.

Cons

The scheduling process is based on you being ranked against your peers. This only becomes a con if you are not goal driven or unmotivated.

5.0
Aug 10, 2016
Recommend
CEO approval
Business Outlook

Pros

Great people and atmosphere! From last year to this year there was a huge increase in pay for all customer service. They've brought in some experienced leaders in Recruiting and Training, that have really improved the professionalism in those areas. This is a company that is growing quickly, so there are a lot of opportunities and a clear career path. It's a pretty fun, low-stress job. We have a lot of leeway in our ability to help our customers. I love that I don't have to go to my manager for every little thing.

Cons

Communication between departments could use some improvement. This is a fast-paced environment and new processes come out all of the time, but they are not always clearly communicated to customer service.

3.0
Aug 9, 2016

software engineer

Recommend
CEO approval
Business Outlook

Pros

snack, great location, young and fun working enviroment,

Cons

high turn over rate, they are trying to replace people with lower paid new graduates

Viewing 6361 - 6363 of 6,865 Reviews

Glassdoor has 7,889 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.