Wayfair reviews

3.0

38% would recommend to a friend

(6,843 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.0 out of 5 stars, based on 6,843 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
1.0
Jun 17, 2019
Recommend
CEO approval
Business Outlook

Pros

The L1s and L2s are awesome. Every individual that I have encountered at these levels is supportive, caring, and honest. Even in the darkest of days (and there are plenty of them), there are plenty of people here [at these levels] that care about you and will go out of their way to make you feel better. If you're looking for an environment where you can make a lot of friends, you will find that here. Additionally, seemingly everybody outside of this department is also awesome too. CM, Product Performance, Pricing, etc. It honestly makes me wonder how I got so unlucky.

Cons

This is without a doubt the most toxic work environment I could have ever imagined. Most of the senior managers here have their MBAs and act as if they walk on water because of it. What they fail to understand is that an MBA does not teach you how to be a good person, a good leader, or a good teacher. You will be micro-managed, belittled for every single mistake you make, constantly reminded why you're not good enough, and will never be able to do anything the right way. Don't believe recruiting when they tell you that if you work hard and do well, you can get promoted.... that is a complete lie. The jump from L1 to L2 is very difficult no matter how good you are and the jump from L2 to L3 is literally impossible. You will be constantly reminded why you're not getting promoted and why you're not living up to your potential... with every single mistake that you make. It is demoralizing beyond words. I am naturally a happy, upbeat person but often days I wake up completely miserable in having to go to the office. There's not a minute that goes by where I don't think about the weekend. There has been a ridiculous amount of turnover since I joined here almost a year ago, but, everybody that has left the company has been afraid to deliver the honest truth. This pressure cooker work environment unique to Merchandising will make you feel like you're in school all over again, only you're entire body of work will never be seen or appreciated, every mistake you make will sink you, and your manager will take all the credit while making you feel unappreciated, unintelligent, and afraid to open your mouth. This review is not being given to spite somebody/something; I'm actually meeting expectations. I just want to prevent somebody else that has plenty of options/is happy in their current job from making the same mistake I did. Trust me, you can do much better than this department.

1.0
Dec 13, 2018

Wayfair: the 21st century sweat-shop!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Met some great people there, who made life bearable.

Cons

The salary was pittance. Nepotism was rife in the time I was there. Those who were close to the management, seemed to be the ones getting the promotions. Hard work was not rewarded. Achieving the bonus became more and more difficult. Opinions were not appreciated. This company tried to enforce American 'customs' into the German market. Vorkasse was removed from the website, talk about not knowing your customer! A complete shambles. I worked here for nearly three years and gave up when all the good staff left. It was a learning experience, one that I will not forget! I now work in an environment where one is treated as a human who can make suggestions, changes and not treated like another number. All CSS staff are like the foot soldiers of the company. The Wayfair machine is something that wants to mould all its staff into mindless robots with dollar signs in their eyes.

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Wayfair Response
7y
We’re sorry to hear you didn’t enjoy your experience. Your feedback does not align with the transparent, supportive culture we aim to cultivate. We value our employees’ opinions and the autonomy we give our teams is core to our company mission. Thanks for taking the time to share this feedback
2.0
Sep 17, 2018
Recommend
CEO approval
Business Outlook

Pros

-Good yearly Salary -Free coffee and snacks -Good desk supplies -Open work environment -Cool culture, have parties every couple weeks.

Cons

-Got laid off after 2 months, even though they said I was improving -Management super disorganized, and not transparent -"I can't give you a recommendation for legal reasons" <-- Something my manager said to me after she laid me off.

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