Wayfair reviews

3.0

38% would recommend to a friend

(6,841 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.0 out of 5 stars, based on 6,841 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

7K reviews
3.0
Aug 16, 2017

Not as Happy as they make it out to be

Recommend
CEO approval
Business Outlook

Pros

Free Snacks Wifi Suitable Hours Monthly nights out

Cons

Poor Pay Some managers are great, others have no place being in the role A lot of lower staff are way too experienced for the roles No career progression All decisions made in Berlin/Boston, worked carried out by Galway, our viewpoint not taking into account

1.0
Jul 15, 2019
Recommend
CEO approval
Business Outlook

Pros

I met wonderful people during my time at Wayfair, although almost all of them have left since I was there. The company places a strong emphasis on social events, which is great for meeting people but also creates an environment that blurs the lines between business and pleasure.

Cons

The Berlin office was the most toxic environment in which I have worked. The beginning of the end started when the VP told recruiting to only hire consultant roles into management positions. Management quickly filled up with friends hiring friends from the likes of McKinsey, Bain, BCG, etc. People with little management experience came in to manage large teams. Morale was low. Attrition was high, and the typical response was: "You know people who live in Berlin. They're more concerned with partying than their career. Of course they'll complain and then leave." No one wanted to look at the employee NPS survey and read the pages of legitimate complaints and requests. The place was also run on a culture of fear. Tools that were supposed to encourage 360 degree feedback and transparency or to protect employees were used against them. It was common for someone's anonymous feedback of another employee to be brought up in their own performance reviews. And favoritism and tribal thinking were on the levels of a reality TV show. There was no objectivity in reviews, promotions or general treatment of employees. Employees who were being discussed for promotion in one review cycle would 6 months later be "under performers who need to be pressured to leave". People would be demoted from manager to individual contributor and have their entire team taken away from them simply because they disagreed in a meeting with a favorite of another senior leader. At the same time, these favorites could do no wrong. One manager was mentioned so many times as a reason for leaving in Exit Interviews, that eventually HR had to bring it up. The solution was to fire the HR rep who mentioned it for being "biased" and transfer the manager to another team. There was another instance of a Director who regularly slept with employees and who consistently got drunk at company events and shared all the details, sometimes even showing texts as proof. Multiple employees have made sexual harassment claims, but this Director is still there. To compensate for it, the company pays well for mid to high level management positions and showers employees in social events and benefits. From the outside, it looks like a party, but for most people it is only a matter of time before something happens that makes you feel like you are no more than an object to be thrown away when your use has worn out.

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Wayfair Response
6y
Thank you for sharing this feedback. We are truly disappointed to hear about your experience. We believe in respecting the dignity of every individual as we’re committed to providing a positive work environment for all employees. We take these complaints very seriously and we would like to speak with you further about your experience. Our goal is to foster a workplace where everyone can thrive. Please contact TalentManagementEU@wayfair.com to discuss this further. - Wayfair Talent Team
2.0
Feb 7, 2019

Sad to See

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

When I first joined, I felt an atmosphere of collaboration, learning and joy within the company. There was a common feeling of working towards making a better business and the Wayfair spirit/culture was alive and well. I've met some great people through Wayfair and will never forget all I've learned during my years at the company.

Cons

After many years, I've recently witnessed a pronounced change in company atmosphere. It has become a cutthroat, politics-driven place with little sense of employe appreciation or actual job security: - Upper EU management behaviour has degraded the quality of culture, smiles are only surface level - Complete disregard for people, leaving many employees feeling disposable and unappreciated - Lower-level employees end up picking up a lot of slack, but then take the brunt of blame if anything goes wrong - Higher-level staff don't trust employees to do the job for which they were hired. micromanaging runs rampant - Lower-level employees on are pitted against each other, causing constant fear and distrust - Local innovation and creation is stifled, with most of the company being a clone of the US

Viewing 34 - 36 of 6,841 Reviews

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