WTW reviews

There was no training given at all, even if they new that you had no previous experience in any role similar. When you asked for some it was not given. The managers were dismissive and appeared not to care for their employees. The lunch break was meant to be an hour, this was cut to 15-20 mins if they were feeling generous. If they felt that you call turn around time was not within the two minuet target (very hard when you get lonely pensioner on the phone, or a difficult and complicated case) then disciplinary action would be taken. The pay was not very good. It all felt very impersonal and you did not feel valued, if you did a good job there would be no recognition. Overall it was poor, and I would not recommend them to anyone.

No work life balance. Expect minimum 45 hours per week, sometimes 60 or more. Unrealistic billable hour targets. Demotivating, because performance considered high elsewhere is only average here. Very stressful due to competing client demands, need to balance your time. Strong push to reduce hours to meet budgets, but very difficult to do the work in this time, which creates stress. Steep learning curve.