There was no training given at all, even if they new that you had no previous experience in any role similar. When you asked for some it was not given. The managers were dismissive and appeared not to care for their employees. The lunch break was meant to be an hour, this was cut to 15-20 mins if they were feeling generous. If they felt that you call turn around time was not within the two minuet target (very hard when you get lonely pensioner on the phone, or a difficult and complicated case) then disciplinary action would be taken. The pay was not very good. It all felt very impersonal and you did not feel valued, if you did a good job there would be no recognition. Overall it was poor, and I would not recommend them to anyone.