WTW reviews

Slow career progression, poor performance management structure, monotonous work and environment, no cross-department training, hiring externally for senior level positions rather than promoting from within and training employees to advance

There is no incentive for advancement. No one outside of senior management, even those who are permanent employees, can make much more than $40,000 per year. I was released for two months after eighteen months of continuous employment so they could reset the clock and keep me as a temp to avoid having to pay benefits. All promotions within the company are lateral--supervisors make no more than rank-and-file benefit advisors. Training is inadequate, cronyism is rampant, and each year it gets worse. The business model that might have worked for this company six or eight years ago doesn't work now. More than half of the workforce for this season will be completely inexperienced and/or marginally qualified, which will put more strain on supervisors and cause more negative customer service issues. They will hire anyone with a pulse who can pass the insurance exam, without taking into account the essential qualities needed for a call center rep, most notably literacy and the ability to speak clearly and articulately, in a professional manner, and with courtesy and empathy.