Victoria's Secret reviews

3.5

58% would recommend to a friend

(13,103 total reviews)
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Hillary Super

70% approve of CEO

47% positive business outlook

Victoria's Secret has an employee rating of 3.5 out of 5 stars, based on 13,103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Victoria's Secret employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

13K reviews
4.0
May 27, 2026

Miss

Recommend
CEO approval
Business Outlook

Pros

Meeting new people and customers

Cons

Meeting strange people and customers

3.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, work-life balance, easily post shifts and get vto if you want it

Cons

Hours fluctuate way too much, and repetitive, brainless type of calls. You're walked all over, and have to play stupid with customers because of their "assume good intent" policy, but WOW the amount of people who take advantage of this wild. You will see hundreds of dollars refunded on numerous back-to-back orders of the same person claiming they didn't get their package, or coupons and gift cards, nonstop, with customers always complaining. The complaints from customers still in store on their treatment from store managers and supervisors are shocking, I've had calls hearing those workers yellling at customers. The type of work and level of needing to play stupid is just not for me. I also didnt care for never getting a straight answer from managers, trainers, higher-ups. Everything is always beating around the bush. One time hours were cut back a lot, and they blamed the tariffs that the president imposed, which made no sense. Come to find out from a long-term employee that it was just the usual slow time. It's a weird work environment that you just can't take seriously. If you want remote work, take it for the experience on your resume, but move on.

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun work vibe, great employee gratis. I personally have good managers so I enjoy my time here.

Cons

Nothing much, I guess I would say lower pay in comparison to the amount of work you have to do.

Viewing 7 - 9 of 13,103 Reviews

Glassdoor has 13,850 Victoria's Secret reviews submitted anonymously by Victoria's Secret employees. Read employee reviews and ratings on Glassdoor to decide if Victoria's Secret is right for you.